A comprehensive 2025 review of Freshworks' service management platform, examining its evolution, key features, AI capabilities, pricing, integration ecosystem, and how it compares to competitors.

Transform your IT support with AI helpdesk solutions that reduce costs, improve response times, and automate repetitive tasks. Discover key features, implementation strategies, ROI metrics, and top vendors in 2025.

Compare Jira Service Management and Freshservice in 2025 with our comprehensive analysis of features, pricing, UX, and AI capabilities. Plus, discover if newer AI-native alternatives offer better solutions for modern service management needs.

Discover the best Zendesk alternatives of 2025. Compare AI-powered help desk tools like Ravenna, Intercom, and LivePerson for IT and internal operations, and customer support.

Compare Jira Service Management and Aisera ITSM solutions with this comprehensive guide. Discover key differences in features, AI capabilities, pricing, and how Ravenna offers a Slack-native alternative for modern support teams.

Learn how to set up a self-service IT helpdesk in Slack to streamline support operations, reduce resolution times, and empower employees.

Explore top Moveworks alternatives for AI-powered help desk solutions in 2025. With ServiceNow's recent Moveworks acquisition, discover options like Ravenna and others.

A complete guide to Slack best practices for teams: Learn essential tips for formatting messages, using @mentions effectively, managing threads, setting reminders, and leveraging emoji reactions to streamline communication.

Master Slack reminders to boost productivity: Learn how to set up one-time and recurring notifications for tasks, meetings, and deadlines. Stay organized, enhance team coordination, and never miss important deadlines.

Compare Slack vs Microsoft Teams: Discover key differences in features, integrations, and user experience. Learn when to choose Slack for flexibility and app ecosystem or Teams for Microsoft Office integration and video conferencing capabilities.

A complete guide to self-service IT support in Slack: Learn how to reduce ticket resolution times by automating common requests like password resets and access permissions.

Ravenna's AI Helpdesk now integrates directly with Slack Assistants, bringing intelligent support to your workspace. Access knowledge bases instantly, automate common questions, create tickets seamlessly, and more

Optimize employee onboarding in Slack: Learn how to create welcoming channels, reduce information overload, and automate repetitive HR tasks. Discover how Ravenna AI helps personalize the experience, organize resources, and more.

Discover the top Slack integrations to boost business productivity. Learn how G Suite, Zoom, and GitHub streamline workflows, plus explore Ravenna—an innovative AI-powered helpdesk and more.

Discover Jira's robust ticketing system for managing IT support and project workflows. Learn about key features including customizable workflows, SLA management, and integration with tools like Slack.

A step-by-step guide to removing users from Slack: Learn why prompt removal matters for security, how to check permissions, and detailed instructions for desktop, mobile, and Enterprise Grid plans.

A comprehensive guide to automating ITSM: Discover key benefits including operational agility, improved visibility, optimized resources, and risk mitigation.

Explore the cloud revolution in IT Service Management: Learn how cloud-based ITSM solutions deliver cost optimization, seamless scalability, and enhanced accessibility. Discover impressive ROI statistics & real-world success stories.

Discover how AI is revolutionizing IT Service Management: Learn how 60% of companies use AI-based ITSM tools to overcome challenges like overwhelming request volumes and lengthy resolution cycles.

A comprehensive guide to IT Service Management (ITSM): Explore key principles including service strategy, design, transition, and operation. Learn best practices such as implementing standard frameworks, fostering service-oriented culture, and more.

Discover the top 5 AI-powered tools to transform Slack into an efficient helpdesk. Learn how Ravenna, Loom, Zapier, PagerDuty, and native Slack features can automate support requests, provide visual troubleshooting, streamline workflows, and more.

Turn Slack into a powerful helpdesk with a ticketing system. Learn how to create, assign, and manage support requests without leaving Slack, boosting efficiency and reducing missed tickets. Discover AI features that automate responses.

Explores the often-overlooked impact of inefficient internal support systems on employee morale and productivity. Streamlined help desk operations can significantly boost overall company performance and enhance employee satisfaction.