Today, we’re launching native HRIS integrations for Workday, BambooHR, HiBob, ADP, and more, bringing rich employee context directly into Ravenna.
With HRIS data connected, Ravenna can automate people-related requests end-to-end, personalize AI responses, and route work to the right team automatically.
Build a Complete Employee Knowledge Graph
When you connect your HRIS, Ravenna syncs core employee attributes like team, manager, location, role, and department. This creates a living Employee Knowledge Graph that Ravenna uses to understand who’s asking for help and how to support them.
No manual mapping. No stale data. Your org structure stays up to date automatically, and every request is grounded in real employee context.
AI That Knows Your People
Ravenna's AI gets smarter with employee context. When an employee asks a question, the AI doesn't just understand what they're asking, it understands who's asking.
When an employee asks, “Is the office open on Monday?”, the AI doesn’t need follow-up questions. It understands the employee’s location, looks up the right information, and responds with the correct answer.
This personalization happens automatically across every interaction. Responses become more relevant, more accurate, and more helpful because they're grounded in real employee data.
Smarter Routing and Orchestration
Employee context also unlocks intelligent request routing. Instead of generic rules, Ravenna can assign requests based on real attributes.
A payroll question can route to the right owner based on the employee’s location. Benefits questions can go to the correct administrator automatically. Requests from a specific department get assigned to the team that supports them.
Requests reach the right person faster, automatically.
Take Action in Your HRIS
These integrations extend into Ravenna Workflows, so you can automate actions directly in your HRIS.
If an employee asks how to submit a time-off request, Ravenna can guide them through the process and submit the request on their behalf. What used to require switching systems becomes a simple conversation.
The same applies across HR processes: updating personal information, requesting employment verification, enrolling in benefits, and more. Ravenna handles the complexity so employees don't have to.
Support Your People Better
Your people are your most important asset. They deserve support that's fast, accurate, and personal instead of generic responses and endless ticket queues.
HRIS integrations for Workday, BambooHR, HiBob, ADP, and more are available today. If you're a Ravenna customer, head to Settings to connect your HRIS and start building your Employee Knowledge Graph.
If you're new to Ravenna, we'd love to show you how these integrations and the rest of the platform can transform your IT service desk. Click here to schedule a demo.
To learn more about Ravenna Integrations, please visit our documentation.
