Looking for a modern alternative to JSM? Ravenna is an AI Native ITSM platform built for the modern workforce.
Discover how your teams can boost productivity through smarter collaboration.
Experience Ravenna firsthand with a live demo tailored to your business.
Find out how seamless scaling feels with Ravenna Enterprise, built to match your unique requirements.
Ravenna is your internal support command center
Own the results, not code. An AI Native Enterprise Service Management platform without the maintenance burden.
SOC2
HIPAA
GDPR
Why choose Ravenna?
The Portal Problem
Pain: Your employees live in Slack. But JSM pushes them to a portal, creating friction and dropped requests.
With Ravenna: Employees submit requests, get updates, and resolve issues without leaving Slack. Threads become tickets automatically. Routing and automation happen instantly.
Why it matters: JSM’s Slack integration is an afterthought. It notifies users but doesn’t deliver the full workflow. Ravenna was built Slack-first from day one.
ITIL Overhead
Pain: Freshservice is built on ITIL foundations. Incidents, problems, changes, releases. Useful for mature IT orgs, but heavyweight for internal support across teams.
With Ravenna: You get the structure you need without the ceremony you don’t. Request types, routing, and automation without mandatory ITIL processes.
Why it matters: Most internal support requests are not incidents. They’re questions, access requests, and HR inquiries. Ravenna fits how work actually happens.
The AI Gap
Pain: Freddy AI promises automation, but it’s a layer on top of traditional workflows. You still configure the rules. The AI assists rather than acts.
With Ravenna: AI is the foundation, not a feature. Requests are understood, categorized, routed, and resolved by AI from the start. Automation is the default, not an upgrade.
Why it matters: Freshservice’s AI helps agents work faster. Ravenna’s AI handles requests so agents focus on what matters.
The Integration Reality
Pain: JSM carries two decades of enterprise features. The interface is powerful but dense. Training new agents takes time. Employees struggle to self-serve.
With Ravenna: A clean, modern interface designed for how teams work today. Agents get productive in hours. Employees find answers without submitting tickets.
Why it matters: Legacy products accumulate complexity. Ravenna was built recently with a focused mission: make internal support fast and frictionless.
