AI ITSM platform for innovative organizations
The best alternative to
Jira Service Management
Are you looking for an alternative to JSM? Ravenna is a new ITSM platform built for the AI-forward workplace.
Slack Integration
Help employees help themselves (directly in Slack)
Turn Slack chaos
into clarity
Turn DMs into Tickets
View and manage
your tickets
Add followers to keep everyone in sync
Kevin
7:57 AM
How do I reimburse the company for a
personal charge on my company card?
Jane
7:57 AM
I paid for a personal hotel with my company card on accident...
how do I fix?
Alex
7:57 AM
I had to use the company card for a personal expense. What do I do?
Ravenna
APP
7:57 AM
Hi Kevin! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
BUG-14
Switchable actuating score
Mobile
2 hours ago
BUG-15
Approval Buttons sent to public thread
Bug
2 hours ago
BUG-16
Ab test using the hot streak video
Web
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Web
Bug
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Web
Mobile
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Bug
Feature
💰 Features
·
2 hours ago
Ravenna
APP
3:39 PM
@John Doe
created a new ticket
REQ-205 Software Access Request for Salesforce
Hi team, I just joined the sales team and need access to Salesforce. Can someone help me with that?
Status: Open
Priority: High
Requester:
@John Doe
Asisgnee:
@Zurab Siprashvili
Source:
Slack
✍️ Edit ticket
BUG-14
Mark as done
Ticket link add ticket not working after trying to update links
Web
BUG-14
Batuhan Karasakal
In Review
·
2 days ago
Add a description
Sub-Tickets
2
/ 4
Add
Links
Add
Activities
Comments
Details
Due date
Select due date
Status
In Review
Priority
Low
Queue
🔗
Usability
Type
Select request type
Approvers
Approved
Jan 22, 2025 at 1:30am
Approvers
In Review
Followers
Theresa Webb
Priority
Low
Queue
🔗
Usability
Type
Select request type
P
Product Design
Search
K
Tickets
Analytics
Knowledge
Request types
Members
Views
🏀
John
🎃
Taylor
🔮
Eric
🤖
Batuhan
👾
Jeff
🐣
Kevin
Queues
🧙
Knowledge
🔗
Usability
💰
Features
🎨
Design
🧠
AI-Stack
💬
Slack
Support
Feedback
Invite teammates
Batuhan Karasakal
batuhankrskl@gmail.com
Search...
Allegra Cassani
Tori Cochren
Valene Mulford
Derek
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Jared
8:22 AM
How do I reimburse the company for a personal charge on my company card?
Martinez
7:57 AM
How do I reimburse the company for a personal...
VID-14
Feature
Company Card Reimbursement
A smarter alternative to JSM
Improve your helpdesk operation
with Ravenna’s powerful AI
AI Responses
Get solutions to issues faster with answers based on existing knowledge base content.
Jacob Keane
APP
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Ravenna
APP
7:57 AM
Hi Jacob! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
Create Knowledge
Spend your time solving problems instead of writing help articles.
Let Ravenna generate knowledge base content for you.
Knowledge
KB-3023
Draft
·
100 linked tickets
Company card reimbursement for personal charge
Accidentally using your company card for a personal expense happens occasionally. This guide will outline the process for reimbursing t...
Response
This ticket contains a request for help to reimburse a credit card expense that was put on a personal card. The ticket status has been updated to resolved and the requester has confirmed the ticket can be closed.
VID-14
Feature
Company Card Reimbursement
Summaries
Human-controlled, AI-enhanced responses give your team superpowers.
The Best Integrations
Integrates with knowledge from your existing stack to get you up and running even faster.
Application
Name
Documents
Coda
GitLab People Ops
10
Notion
FinOps
5
Slack
Support
3
GitHub
Dev
3
AI Intelligence
Use AI insights to elevate
help desk performance.
VID-14
Company Card Reimbursement
Ticket per Agent (avg)
14
14
+1.56% from last month
+1.56% from last month
16
12
8
4
0
Tickets
View ticket trends and performance over time
SLAs
Understand performance against SLA commitments
SLA Compliance
90%
90%
+1.2% from last month
Goal: 95%
Total Tickets
893
1,533
Breached
2
4
Avg. Resolution
28 minutes
30 minutes
CSAT
Ensure you are delivering excellent service
CSAT Score
80.5%
+2.21% from last month
100%
75%
50%
0%
Score Guide
20.5%
20.5%
Very satisfied
AI Time Savings
Clear insight into ROI with AI metrics
AI Resolved Tickets
172
150
+72 from last month
+50 from last month
150
100
50
0
4h 55m saved!
AI Platform
A robust platform to help you deliver exceptional internal support
SLAs
Get solutions to issues faster with answers based on existing knowledge base content.
Request Types
Create custom forms and statuses for common requests.
Custom Views
Create personalized dashboard layouts and filtered views of tickets based on specific criteria.
Tags
Label and organize tickets with searchable keywords for easy categorization and filtering.
Email Inbox
Turn incoming emails into trackable tickets.
Followers
Keep team members by allowing them to subscribe to specific tickets for updates.
Notifications
Keep teams informed with customizable alerts for ticket updates, assignments, and due dates.
API
Connect and extend platform functionality with the Ravenna REST API.
Add approvers to tickets
Approve tickets directly from Slack.
Why Ravenna is the best alternative to Jira Service Management
Jira Service Management (JSM) offers a comprehensive ITSM solution with strong integration to development tools, but its Slack integration remains limited and relies heavily on traditional ticketing workflows. While JSM provides powerful customization for IT teams, its implementation can be complex, requiring specialized knowledge and significant configuration to achieve optimal results.
The Ravenna Difference:
Ravenna is built as an AI-powered internal help desk designed specifically for Slack, providing an intelligence layer that can either complement existing JSM deployments or function as a standalone solution:
Native to Slack: Ravenna lives where your team already works, treating Slack as your primary workspace, not just another notification channel. Unlike JSM's limited Atlassian Assist integration, Ravenna enables seamless support workflows directly within Slack conversations with minimal configuration.
AI-Powered Intelligence: Unlike JSM's bolt-on Atlassian Intelligence, Ravenna's AI core learns continuously from every interaction, building a knowledge base that grows more intelligent with each resolved issue. Our system automatically identifies knowledge gaps and extracts valuable information from Slack conversations that never make it to official documentation.
Complementary Integration: For enterprises already invested in JSM, Ravenna offers an intelligence layer that works with your existing ticketing system, enhancing its capabilities without requiring a complete replacement. Our "no rip and replace" approach means you can leverage Ravenna's AI capabilities while maintaining your JSM investment.
Enhanced Analytics & Reporting: While JSM offers robust reporting capabilities, Ravenna provides out-of-box analytics that overcome reporting limitations in JSM, offering clear visibility into knowledge gaps, documentation needs, self-service success rates, and support team performance metrics.
The future of workplace support isn't about making traditional ticketing systems more complex—it's about reimagining ITSM for how we work today in Slack-centered organizations. That's Ravenna.
Kevin Coleman & Taylor Halliday
Co-founders
Ravenna Software, Inc., 2025