The agentic service desk
Logging a ticket is not
the same as fixing the problem.
Logging a ticket is not the same
as fixing the problem.
Most support platforms promise to free up your team, but somewhere along the way they become their own full-time job to manage. With Ravenna, the request that comes in through Slack is the same one that gets resolved there.
Most support platforms promise to free up your team, but somewhere along the way they become their own full-time job to manage. With Ravenna, the request that comes in through Slack is the same one that gets resolved there.
See it resolve a live request on your own stack.
See it resolve a live request on your own stack.
Loved by employees at:
Loved by employees at:
Loved by employees at:
Loved by employees at:
Three patterns behind the open tickets
Most service desks aren’t broken — they’re doing exactly what they were designed to do. The question is whether that’s still what your team needs. Across thousands of complaints about legacy ticketing tools, three patterns show up over and over.
Nobody opens the JSM portal
You built the self-service portal. You linked the knowledge base. And people still DM you. The portal is one more place to maintain that your employees route around, which means the deflection you were promised never quite shows up.
Nobody opens the JSM portal
You built the self-service portal. You linked the knowledge base. And people still DM you. The portal is one more place to maintain that your employees route around, which means the deflection you were promised never quite shows up.
Every change waits on one person
Want to tweak a workflow? That’s a schemes-and-permissions job, and there’s exactly one person who can do it safely. When they’re heads-down, or out, or gone, the change waits. The platform that was supposed to speed you up has a single point of failure.
Every change waits on one person
Want to tweak a workflow? That’s a schemes-and-permissions job, and there’s exactly one person who can do it safely. When they’re heads-down, or out, or gone, the change waits. The platform that was supposed to speed you up has a single point of failure.
The AI answers, then hands it back to you
The AI can tell someone how to request access. What it can’t do is grant it. So the request still becomes a ticket, still waits for a human to open another tab and do the actual work. An assistant that can’t finish the task is just a faster way to start one.
The AI answers, then hands it back to you
The AI can tell someone how to request access. What it can’t do is grant it. So the request still becomes a ticket, still waits for a human to open another tab and do the actual work. An assistant that can’t finish the task is just a faster way to start one.
Capturing the request is the easy part.
Finishing it is the hard one.
Slack ticketing solved a problem you no longer deal with
A decade ago, the win was getting requests out of email and into a structured system you could see. JSM did that, and did it well. But seeing the work and doing the work are different things. Most teams aren’t losing requests anymore. They’re staring at a tidy queue of tracked ones, each waiting for a human to read it, chase an approval, and click through Okta by hand.
A well-organized backlog is still a backlog. The question worth asking isn’t whether your tickets are tracked. It’s how many of them a person still has to touch.
A decade ago, the win was getting requests out of email and into a structured system you could see. JSM did that, and did it well. But seeing the work and doing the work are different things. Most teams aren’t losing requests anymore. They’re staring at a tidy queue of tracked ones, each waiting for a human to read it, chase an approval, and click through Okta by hand.
A well-organized backlog is still a backlog. The question worth asking isn’t whether your tickets are tracked. It’s how many of them a person still has to touch.
Three things JSM and other ticketing tools can’t do
Three things JSM and other tools can’t do
Ravenna doesn’t route
the work. It finishes it.
01
The AI does the task, not just the triage
Ask for a Salesforce seat and Ravenna grants it. It checks the policy, gets the manager’s approval, and provisions the access in Okta itself. Same for password resets, group membership, and onboarding across your HR, identity, and device tools. A ticketing tool tells someone to go do it. Ravenna goes and does it.
The AI does the task, not just the triage
You build workflows by describing them
Every answer makes the next one faster
01
The AI does the task, not just the triage
Ask for a Salesforce seat and Ravenna grants it. It checks the policy, gets the manager’s approval, and provisions the access in Okta itself. Same for password resets, group membership, and onboarding across your HR, identity, and device tools. A ticketing tool tells someone to go do it. Ravenna goes and does it.
The AI does the task, not just the triage
You build workflows by describing them
Every answer makes the next one faster
01
The AI does the task, not just the triage
Ask for a Salesforce seat and Ravenna grants it. It checks the policy, gets the manager’s approval, and provisions the access in Okta itself. Same for password resets, group membership, and onboarding across your HR, identity, and device tools. A ticketing tool tells someone to go do it. Ravenna goes and does it.
The AI does the task, not just the triage
You build workflows by describing them
Every answer makes the next one faster
Since you’re probably weighing options
Where Ravenna
shines over JSM
Both manage internal requests. What happens after the request comes in is where they part ways.
Where employees go for help
Slack. The tool they already use all day.
A portal they have to remember to open.
When someone asks for software access
The agent checks the policy, gets approval, and grants it in Okta. Done in the thread.
A ticket lands in a queue. An agent opens Okta and does it by hand.
What the AI does
Resolves the request end to end, including the action in your other tools.
Answers and deflects. The work still routes to a person.
Building a workflow
Plain English, on a visual canvas. The IT lead owns it.
Schemes, permissions, and custom fields usually one admin’s job.
What it takes to run
Vendor-maintained. It stays out of your way.
Ongoing configuration, plug-in management, and admin upkeep.
Getting started
Connect your tools. Live in days.
Weeks to months of upfront setup.
Who it was built for
IT, HR, and Ops, from day one.
Developers first; other teams retrofitted on top.
Where employees go for help
A portal they have to remember to open.
Slack. The tool they already use all day.
When someone asks for software access
A ticket lands in a queue. An agent opens Okta and does it by hand.
The agent checks the policy, gets approval, and grants it in Okta. Done in the thread.
What the AI does
Answers and deflects. The work still routes to a person.
Resolves the request end to end, including the action in your other tools.
Building a workflow
Schemes, permissions, and custom fields — usually one admin’s job.
Plain English, on a visual canvas. The IT lead owns it.
What it takes to run
Ongoing configuration, plug-in management, and admin upkeep.
Vendor-maintained. It stays out of your way.
Getting started
Weeks to months of upfront setup.
Connect your tools. Live in days.
Who it was built for
Developers first; other teams retrofitted on top.
IT, HR, and Ops, from day one.
*Reflects each product’s publicly documented behavior as of June 2026. If your engineers run on Jira Software, you keep it — Ravenna runs alongside.
You won't lose what you've built
Bring your history.
Keep your Atlassian.
Be live in days.
Bring your history.
Keep your Atlassian.
Be live in days.
Moving off JSM sounds like a multi-quarter project. This one isn’t.
Moving off JSM sounds like a multi-quarter project. This one isn’t.
Your tickets come with you.
Historical ticket data migrates during onboarding so your reporting keeps its continuity and the AI learns your team’s real patterns from day one.
Your Confluence stays put.
Ravenna imports Confluence as a knowledge source. Your articles answer questions through the agent, and you keep editing them where they already live.
Your engineers keep Jira Software.
Ravenna integrates with Jira two-way for engineering handoffs. Nobody asks devs to switch tools. We’re replacing your service desk, not your developer workflow.
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
Built for enterprise,
secure by design
Built for enterprise,
secure by design
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
SOC2
HIPAA
GDPR
FAQ
How hard is it to learn?
For employees, there’s nothing to learn — they ask in Slack the way they already do. For IT, workflows are built in plain English on a visual canvas. Most teams build their first ten in an afternoon. No certification, courses, or training needed.
How hard is it to learn?
For employees, there’s nothing to learn — they ask in Slack the way they already do. For IT, workflows are built in plain English on a visual canvas. Most teams build their first ten in an afternoon. No certification, courses, or training needed.
How is this different from JSM with its AI features turned on?
JSM’s AI deflects common questions from your knowledge base, and it does that part well. What it doesn’t do is finish the work. Ravenna grants the Okta seat, resets the Google Workspace password, and provisions the new hire across your HR, identity, and device tools — inside the Slack thread, end to end. Deflection isn’t resolution.
How is this different from JSM with its AI features turned on?
JSM’s AI deflects common questions from your knowledge base, and it does that part well. What it doesn’t do is finish the work. Ravenna grants the Okta seat, resets the Google Workspace password, and provisions the new hire across your HR, identity, and device tools — inside the Slack thread, end to end. Deflection isn’t resolution.
Can our engineers keep Jira Software?
Yes. Engineering doesn’t change tools. Ravenna runs alongside Jira Software with two-way sync for engineering handoffs. We’re replacing your service desk, not your developer workflow.
Can our engineers keep Jira Software?
Yes. Engineering doesn’t change tools. Ravenna runs alongside Jira Software with two-way sync for engineering handoffs. We’re replacing your service desk, not your developer workflow.
What happens to our Confluence?
It stays. Ravenna imports Confluence as a knowledge source. Your existing articles power answers through the agent, and you keep editing them in Confluence.
What happens to our Confluence?
It stays. Ravenna imports Confluence as a knowledge source. Your existing articles power answers through the agent, and you keep editing them in Confluence.
How long until we’re live?
Days for most teams. Two to four weeks for fuller rollouts with custom workflows. No professional services contract, no implementation fee.
How long until we’re live?
Days for most teams. Two to four weeks for fuller rollouts with custom workflows. No professional services contract, no implementation fee.
We’re on Microsoft Teams. Can we use Ravenna?
Yes, you can use Ravenna AI with Microsoft Teams. Ravenna is primarily optimized as a messaging-native IT and HR service management platform, so you can adopt it regardless of whether you’re on Slack or Teams.
We’re on Microsoft Teams. Can we use Ravenna?
Yes, you can use Ravenna AI with Microsoft Teams. Ravenna is primarily optimized as a messaging-native IT and HR service management platform, so you can adopt it regardless of whether you’re on Slack or Teams.
Watch it close a real ticket.
Watch it close
a real ticket.
Fifteen minutes on your own Slack and your own stack. We'll run a live request from message to resolution. If it doesn't do what we just said, you've lost fifteen minutes.
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026