Funding
Taylor Halliday
CEO & Co-Founder
7 Minutes
We started Ravenna nine months ago with a bold vision: to reimagine Enterprise Service Management (ESM) from the ground up, with AI-powered automation at its core.
Today, we’re thrilled to announce that we’ve raised $15 million across our seed and pre-seed rounds, led by top-tier investors Madrona and Khosla Ventures including participation from Founders Co-op.
We’re also fortunate to have the backing of an incredible roster of angel investors, including Guillermo Rauch (Vercel), Wade Foster (Zapier), Mike Knoop (Zapier), Brian Helmig (Zapier), John Waldman (Homebase), Linda Lian (CommonRoom), Brett Kaluza (Pitchbook), and Chris Bakke.
This funding allows us to move faster, doubling down on product development and scaling our go-to-market efforts as we build the future of AI-powered Enterprise Service Management.
Why we exist
Internal support platforms are how companies manage and deliver services to their employees. Think IT requests, HR questions, onboarding workflows, or even asset tracking.
Traditionally, these services rely on outdated portals, email systems, and slow ticketing tools, many of which are built on technology foundations that are over 20 years old.
These legacy systems create more frustration and inefficiency than they solve. For IT and operations teams, they waste time; for employees, they delay access to help and information they need to do their jobs.
At Ravenna, we are building a modern internal support platform that is built for the way teams actually work today - Slack first, AI native, with first class UX and design. Our goal is simple: help employees get the support they need, quickly and easily, while freeing up operations teams to focus on higher-impact work.
Our Founding Story
Twelve years ago, Kevin and I met in Seattle, both in the middle of a risky leap from finance into tech. We spent nights and weekends over the next few years learning to code, moved to the Bay Area to join startups, and in 2016 co-founded our first company, Mesh that which we took through Y-Combinator. But when the pandemic hit, we made the tough decision to wind it all down. Kevin went on to AWS and I joined Zapier—but along the way, the early idea for Ravenna began to take shape.
At Amazon, Kevin saw how a well-run internal service management system could be game-changing, powering fast-moving teams. In 2023, he called me with an idea: what if we built a modern internal support platform directly in Slack, where people already work? At the time, I wasn’t focused on internal support, but at Zapier, I was seeing the challenge that rapidly growing companies face with internal services. We had makeshift Slack help desks, duct-taped automations, and no scalable solution. At the same time, I was talking to mid-market execs, and I kept hearing the same thing: they wanted to leverage AI to help streamline internal operations. That’s when we realized there was a massive opportunity to reinvent internal support, and knew we had to build Ravenna.
Our Approach
Ravenna is an AI-powered service desk built natively in Slack. We streamline internal support across IT, HR, and business operations—so employees get help fast, and support teams can focus on higher-leverage work.
Here’s what makes Ravenna different:
Built in Slack: No portals, no logins, no learning curve. Employees just ask for help where they already work.
AI Native: AI is not a bolt on feature, Ravenna is built from the ground up to leverage AI. Ravenna classifies requests, surfaces relevant knowledge, and automates common workflows, cutting ticket volume by up to 70%.
Effortless to deploy: We’ve heard time and time again from customers that they are tired of the months-long deployment cycles for legacy products, which is why we’ve designed Ravenna to be deployed in minutes.
Beautiful design: We place an emphasis on first class design and user experience. We are focused on building the best designed product in the market, with an emphasis on simplicity and ease of use.
We want to make internal support effortless, so that teams can focus on meaningful work—not ticket triage and broken processes.
Built with Customers, for Customers
From the beginning, we’ve partnered closely with design partners who feel the same pain we do. Teams at leading companies like Futureverse, Homebase, Zapier, and others have shared their frustrations and helped us shape Ravenna around real-world needs.
Their feedback has been invaluable and it’s what keeps us laser-focused on building a product that delivers value from day one.
What’s Next
With this funding, we’re investing heavily in both product development and go-to-market. If you’re passionate about building the future of enterprise software, check out our open roles here.
If you’re an IT, HR, or Operations leader looking to modernize internal support, we’d love to chat. Schedule a demo to see how Ravenna can transform your internal support stack.
We’re just getting started, and we can’t wait to share what’s next. Stay tuned!
