We’re proud to announce that Ravenna has earned PinkVERIFY™ certification for AI Capability and Request Management processes, awarded by Pink Elephant, the global authority in IT service management best practices.
Even more exciting: Ravenna is one of only six companies worldwide to achieve PinkVERIFY™ certification specifically for AI Capability. This is a milestone that places us at the forefront of enterprise-grade, AI-driven service management.
What PinkVERIFY™ Certification Means
PinkVERIFY™ is one of the most rigorous, independent assessments in the ITSM industry. Unlike self-attestations or high-level reviews, PinkVERIFY™ certification involves an evidence-based evaluation conducted by Pink Elephant experts against ITIL-aligned best practices.
Certification confirms that a product or platform:
Demonstrates measurable process maturity
Aligns with ITIL best practices
Delivers repeatable, auditable, and scalable outcomes
Is proven in real-world operational environments
In short, PinkVERIFY™ provides independent validation you can trust.
Certified for AI Capability: A Rare Distinction
AI in service management is everywhere, but AI that is governed, explainable, and operationally mature remains rare.
Ravenna’s PinkVERIFY™ certification for AI Capability recognizes that our platform goes beyond experimentation or surface-level automation. It validates that Ravenna’s AI:
Is embedded into ITSM workflows, not bolted on
Supports decision-making, automation, and continuous improvement
Operates with governance, transparency, and reliability
Scales across complex enterprise environments
Being named one of only six organizations globally to achieve this certification reflects Ravenna’s leadership in responsible, enterprise-ready AI.
PinkVERIFY™ - Certified RM Processes
In addition to AI Capability, Ravenna has earned PinkVERIFY™ certification for request management processes, confirming that our platform supports organizations in delivering consistent, high-quality service experiences.
These certifications demonstrate Ravenna’s commitment to:
Operational excellence
Process integrity
Continuous service improvement
Reducing risk while increasing speed and insight
Why This Matters for Our Customers
For our customers and partners, PinkVERIFY™ certification provides:
Independent assurance of platform maturity
Confidence that Ravenna aligns with industry-leading ITSM standards
Validation that Ravenna’s AI is production-ready, not experimental
Reduced risk when adopting AI-driven service management
As organizations increasingly rely on AI to manage critical services, independent validation matters more than ever.
This achievement reflects the dedication of the Ravenna team and the trust of our customers, who push us to build technology that is both innovative and operationally sound.
We’re just getting started.
Learn more about PinkVERIFY™ certification.
