THE SLACK-NATIVE AGENTIC SERVICE DESK
ITSM resolution that
starts and resolves in Slack
ITSM resolution that starts and resolves in Slack
Ravenna’s Agents read a request in Slack and Teams, grant the access, reset the password, and run the onboarding right there in the thread, across Okta, Jamf, BambooHR, and more.
Ravenna’s Agents read a request in Slack and Teams, grant the access, reset the password, and run the onboarding right there in the thread, across Okta, Jamf, BambooHR, and more.
See it resolve a live request on your own stack.
See it resolve a live request on your own stack.
Loved by employees at:
Loved by employees at:
Loved by employees at:
Loved by employees at:
Where the Aisera model and the Slack-native model differ
Aisera is a serious platform, and it's earned the reputation. It helped define what agentic AI resolution looks like across the enterprise, spanning IT service management, HR, and customer support. For a fast-moving team, the real question is whether a suite built for the whole enterprise is the right shape for a company that already runs its day-to-day work in Slack, and that's where a Slack-native alternative built for speed and adoption is a better fit.
It reaches into Slack. It doesn’t live there.
Aisera meets employees across channels and routes each request into the service management system running behind it. That breadth is the whole design. But at a company that runs its entire day in Slack, the request still has to travel out to that platform and come back before anything gets resolved. Ravenna skips that trip. The Slack message becomes the ticket, and the whole resolution happens right there in the thread.
It reaches into Slack. It doesn’t live there.
Aisera meets employees across channels and routes each request into the service management system running behind it. That breadth is the whole design. But at a company that runs its entire day in Slack, the request still has to travel out to that platform and come back before anything gets resolved. Ravenna skips that trip. The Slack message becomes the ticket, and the whole resolution happens right there in the thread.
You need one platform that finishes the job.
Aisera spans IT, HR, finance, legal, facilities, and customer service, built as a System of Agents for the whole org. If you're consolidating AI across every function, that reach is the point. But if the priority is internal support that resolves fast and cleanly, a request-first platform built specifically for that job goes deeper where it actually counts.
You need one platform that finishes the job.
Aisera spans IT, HR, finance, legal, facilities, and customer service, built as a System of Agents for the whole org. If you're consolidating AI across every function, that reach is the point. But if the priority is internal support that resolves fast and cleanly, a request-first platform built specifically for that job goes deeper where it actually counts.
A platform this broad takes a rollout to match.
Standing up a multi-department agent suite is a real program of work, with discovery, configuration, integration, and tuning all part of the process. At the Fortune 500 scale, that's the right investment to make. But at a Slack-first company that wants resolution now, Ravenna is configuration rather than migration, and the agents start resolving requests in the first week.
A platform this broad takes a rollout to match.
Standing up a multi-department agent suite is a real program of work, with discovery, configuration, integration, and tuning all part of the process. At the Fortune 500 scale, that's the right investment to make. But at a Slack-first company that wants resolution now, Ravenna is configuration rather than migration, and the agents start resolving requests in the first week.
The enterprise suite and the Slack-native
help desk are built to answer different questions.
Aisera was built for the enterprise: one intelligent layer across systems, departments, and service desks. For large organizations with ServiceNow or Workday underneath and the resources for a full rollout, that breadth makes sense.
Slack-first companies work differently. People need a laptop, access, or a password reset, so they open Slack. That message is the real ticket.
Ravenna keeps everything there. Questions, approvals, provisioning, and confirmation happen in the same thread no portals, no second tools, no waiting.
The best service desk is the one
your team doesn’t have to go to.
Aisera was built for the enterprise: one intelligent layer across systems, departments, and service desks. For large organizations with ServiceNow or Workday underneath and the resources for a full rollout, that breadth makes sense.
Slack-first companies work differently. People need a laptop, access, or a password reset, so they open Slack. That message is the real ticket.
Ravenna keeps everything there. Questions, approvals, provisioning, and confirmation happen in the same thread no portals, no second tools, no waiting.
The best service desk is the one
your team doesn’t have to go to.
Aisera was built for the enterprise: one intelligent layer across systems, departments, and service desks. For large organizations with ServiceNow or Workday underneath and the resources for a full rollout, that breadth makes sense.
Slack-first companies work differently. People need a laptop, access, or a password reset, so they open Slack. That message is the real ticket.
Ravenna keeps everything there. Questions, approvals, provisioning, and confirmation happen in the same thread no portals, no second tools, no waiting.
The best service desk is the one
your team doesn’t have to go to.
How Ravenna resolves, in practice
Three things JSM and other tools can’t do
Both platforms resolve. The difference is
where it happens, and how legible it is.
01
Requests resolve in the thread
An employee DMs Ravenna asking for Notion access. The IT Agent reads the message, checks their team and role against your HRIS, picks the right Notion group, pings the approver with an inline Yes/No, provisions the seat in Okta, and confirms, all in one thread, usually before the employee has switched tabs.
Requests resolve in the thread
Automation you can read
Least privilege, by default
01
Requests resolve in the thread
An employee DMs Ravenna asking for Notion access. The IT Agent reads the message, checks their team and role against your HRIS, picks the right Notion group, pings the approver with an inline Yes/No, provisions the seat in Okta, and confirms, all in one thread, usually before the employee has switched tabs.
Requests resolve in the thread
Automation you can read
Least privilege, by default
01
Requests resolve in the thread
An employee DMs Ravenna asking for Notion access. The IT Agent reads the message, checks their team and role against your HRIS, picks the right Notion group, pings the approver with an inline Yes/No, provisions the seat in Okta, and confirms, all in one thread, usually before the employee has switched tabs.
Requests resolve in the thread
Automation you can read
Least privilege, by default
You won't lose what you've built
What moving to
Ravenna actually looks like
What moving to
Ravenna actually looks like
Moving to Ravenna takes days, not weeks. You won’t spend the first few weeks mapping out a service catalog before a single request can go through, and you won’t need to rip out anything you already trust. Your identity provider, your HRIS, and asset system stays put. Ravenna runs the workflows around those systems, right in Slack and Teams, where the requests are already happening anyway.
Moving to Ravenna takes days, not weeks. You won’t spend the first few weeks mapping out a service catalog before a single request can go through, and you won’t need to rip out anything you already trust. Your identity provider, your HRIS, and asset system stays put. Ravenna runs the workflows around those systems, right in Slack and Teams, where the requests are already happening anyway.
What comes across:
Request types and catalogs, usually a 1:1 mapping
Approval chains, converted to inline Slack approvals
Knowledge base content, imported or connected live to Notion, Confluence, or Google Docs
Systems of record (Okta, Jamf, Rippling, and the rest) left in place, with Ravenna orchestrating against them
Historical ticket data, exported and kept for audit
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
Built for enterprise,
secure by design
Built for enterprise,
secure by design
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
SOC2
HIPAA
GDPR
FAQ
Does Ravenna cover as many departments as Aisera?
No, and that’s deliberate. Aisera is a System of Agents built to span the whole enterprise, finance and legal and facilities included. Ravenna focuses on the internal support most teams actually route through Slack: IT, HR, and Ops. If you need one agent layer across every function company-wide, Aisera is built for that. If you want internal support that resolves fast in Slack, that focus is the advantage.
Does Ravenna cover as many departments as Aisera?
No, and that’s deliberate. Aisera is a System of Agents built to span the whole enterprise, finance and legal and facilities included. Ravenna focuses on the internal support most teams actually route through Slack: IT, HR, and Ops. If you need one agent layer across every function company-wide, Aisera is built for that. If you want internal support that resolves fast in Slack, that focus is the advantage.
Does Ravenna work in Microsoft Teams, or just Slack?
Both. We natively support Microsoft Teams as well as Slack.
Does Ravenna work in Microsoft Teams, or just Slack?
Both. We natively support Microsoft Teams as well as Slack.
Can Ravenna handle an enterprise-scale, multi-department rollout?
For IT, HR, and Ops in Slack, yes, and quickly. A sprawling program across every enterprise function with formal, staged change management is a different shape of project, and that’s closer to Aisera’s home turf. We’d rather tell you that here than have you find out in month two.
Can Ravenna handle an enterprise-scale, multi-department rollout?
For IT, HR, and Ops in Slack, yes, and quickly. A sprawling program across every enterprise function with formal, staged change management is a different shape of project, and that’s closer to Aisera’s home turf. We’d rather tell you that here than have you find out in month two.
What does implementation look like?
A typical setup runs under a week. Connect your tools, we bring your history over, and the Agents start resolving on day one.
What does implementation look like?
A typical setup runs under a week. Connect your tools, we bring your history over, and the Agents start resolving on day one.
See it resolve a request
on your own stack
See it resolve a request on your own stack
Ravenna brings agentic resolution to the place your team already works. Connect your tools, bring your history across, and watch the Agents close a real request in Slack, usually before the requester has switched tabs.
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026