As Ravenna has grown, we’ve seen clear patterns in the workflows our customers build and the kinds of work they want to automate.
Access requests, MFA resets, group management, file valut recovery. Different teams, the same high-volume work.
To make automating work faster and easier, today we’re introducing Workflow Templates: a curated library of pre-built workflows you can deploy with a single click.
One Click to Live
Workflow Templates remove the busywork from automation. Browse the template library. Pick the workflow you need. Click deploy. That’s it. Your workflow is live in Ravenna and ready to handle requests immediately.
Workflow Templates cover the automations teams reach for most often:
🔐 MFA resets – Verify identity and reset MFA securely
🧑💻 Access requests – Route approvals and provision access automatically
👥 Group management – Add or remove users with a simple request📦 Software provisioning – Streamline license assignment and onboarding
🖥️ Equipment requests – Capture details and trigger fulfillment workflows
Each template ships with best-practice defaults, so you can go live instantly and tweak later if you need to.
Automate in Minutes, Not Months
Building workflows from scratch takes time. You need to map out the process, configure each step, test edge cases, and iterate. It can be a slow process, especially when you're trying to automate a dozen common requests. Workflow Templates flip that equation.
You can automate your highest-volume requests in minutes, start reducing manual work immediately, and build momentum before creating custom workflows of your own. And when you’re ready to customize? Every template is fully editable after deployment.
Your team can focus on processes that are unique to your organization, while Templates handle the patterns that are common across every service desk.
Get Started
All Workflow Templates are available today. If you're a Ravenna customer, head to the Workflows section and explore the template library.
If you're new to Ravenna, we'd love to show you how Templates and Ravenna can transform your service desk. Click here to schedule a demo to see it in action.
