The Agentic Service Desk for
IT, HR, and Operations
The Agentic Service Desk for IT, HR, and Operations
Ravenna helps IT and Operations teams automate workflows, resolve requests, and deliver exceptional employee support — right inside Slack
Ravenna helps IT and Operations teams automate workflows, resolve requests, and deliver exceptional employee support — right inside Slack
Agents
Workflows
Service Desk
Analytics
Agents
Workflows
Service Desk
Analytics
Loved by employees at:
Loved by employees at:
Loved by employees at:
Loved by employees at:
Your employees need help,
all the time
Your employees need help, all the time
Employees submit dozens of requests every day, and even the best teams can struggle to keep up. But internal support doesn’t have to feel chaotic.
Employees submit dozens of requests every day, and even the best teams can struggle to keep up. But internal support doesn’t have to feel chaotic.
Tony
11:55 AM
Most of the team’s in meetings.
Willi
11:55 AM
Service is throwing errors
Dylan
11:55 AM
Can anyone help me?
Siskae
11:55 AM
I don’t have permission
Hanna
11:55 AM
Not sure. Where to check?
Tony
11:55 AM
I can't access the dashboard.
Jude
11:55 AM
Need help resetting password
James
11:55 AM
Most of the team’s in meetings.
Jen
11:55 AM
Most of the team’s in meetings.
Robby
11:55 AM
Can anyone help me?
Arthur
11:55 AM
Service is throwing errors
Ivan
11:55 AM
Need help resetting password
Angie
11:55 AM
Not sure. Where to check?
Meet your internal support
command center
Meet your internal support command center
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
agents
Intelligent coworkers that take work off your team’s plate
Ravenna Agents automate your repetitive tasks and answer common questions, all from right within Slack.
Automate common requests
Answers based on existing knowledge
Guide behavior with natural language
agents
Intelligent coworkers that take work off your team’s plate
Ravenna Agents automate your repetitive tasks and answer common questions, all from right within Slack.
Automate common requests
Answers based on existing knowledge
Guide behavior with natural language
agents
Intelligent coworkers that take work off your team’s plate
Ravenna Agents automate your repetitive tasks and answer common questions, all from right within Slack.
Automate common requests
Answers based on existing knowledge
Guide behavior with natural language
Workflows
Workflows that help your team do more, and resolve faster
Powerful building blocks and an intuitive visual canvas make it easier than ever to automate your Service Desk.
Software Access Requests
Employee onboarding & offboarding
Hardware Issues & Device Support
Workflows
Workflows that help your team do more, and resolve faster
Powerful building blocks and an intuitive visual canvas make it easier than ever to automate your Service Desk.
Software Access Requests
Employee onboarding & offboarding
Hardware Issues & Device Support
Workflows
Workflows that help your team do more, and resolve faster
Powerful building blocks and an intuitive visual canvas make it easier than ever to automate your Service Desk.
Software Access Requests
Employee onboarding & offboarding
Hardware Issues & Device Support
Service Desk
A modern service desk that your team will enjoy using
Designed for the way teams work today. Ravenna lives in Slack and is powered by AI to help your team deliver exceptional service.
Built for team chat
Workspaces for every team
Beautiful, modern, and efficient
Service Desk
A modern service desk that your team will enjoy using
Designed for the way teams work today. Ravenna lives in Slack and is powered by AI to help your team deliver exceptional service.
Built for team chat
Workspaces for every team
Beautiful, modern, and efficient
Service Desk
A modern service desk that your team will enjoy using
Designed for the way teams work today. Ravenna lives in Slack and is powered by AI to help your team deliver exceptional service.
Built for team chat
Workspaces for every team
Beautiful, modern, and efficient
Analytics
Effortless insights into Service Desk performance
Tie key initiatives to business outcomes. Turn your service desk into a strategic lever that moves the business forward.
Beautiful & flexible dashboards
Easy and intuitive to build
Communicate impact in real-time
Analytics
Effortless insights into Service Desk performance
Tie key initiatives to business outcomes. Turn your service desk into a strategic lever that moves the business forward.
Beautiful & flexible dashboards
Easy and intuitive to build
Communicate impact in real-time
Analytics
Effortless insights into Service Desk performance
Tie key initiatives to business outcomes. Turn your service desk into a strategic lever that moves the business forward.
Beautiful & flexible dashboards
Easy and intuitive to build
Communicate impact in real-time
agents
Intelligent co workers that take work your team’s plate
Automate repetitive tasks such as answering common questions based on existing knowledge, or requests that require action
Automated actions
Answers based on your existing knowledge
Natural language agent builder
agents
Intelligent co workers that take work your team’s plate
Automate repetitive tasks such as answering common questions based on existing knowledge, or requests that require action
Automated actions
Answers based on your existing knowledge
Natural language agent builder
Workflows
Workflows that help your team do more, and resolve faster
Enterprise AI requires deterministic workflows. Build robust workflows to automate your most painful tasks.
Software Access Request Automation
Employee onboarding & offboarding
Hardware Requests
Workflows
Workflows that help your team do more, and resolve faster
Enterprise AI requires deterministic workflows. Build robust workflows to automate your most painful tasks.
Software Access Request Automation
Employee onboarding & offboarding
Hardware Requests
CoPilot
An intelligent, context-aware assistant built for the help desk
CoPilot understands your entire help desk, everything from tickets, knowledge, workflows, systems, and people.
Workflows
Insights
Knowledge
Service Desk
A modern service desk that your teams will enjoy using
Designed for the way teams work today, not decades ago. Ravenna’s help desk lives in Slack and is powered by AI to help your team deliver exceptional service
Built for Team Chat
Fast and flexible
Modern and Efficient
Service Desk
A modern service desk that your teams will enjoy using
Designed for the way teams work today, not decades ago. Ravenna’s help desk lives in Slack and is powered by AI to help your team deliver exceptional service
Built for Team Chat
Fast and flexible
Modern and Efficient
Analytics
Effortless insights into your team’s performance
Tie key initiatives to business outcomes. Turn your help desk into a strategic lever that moves the business forward, all while improving employee satisfaction and overall performance
Build Beautiful & Flexible Dashboards
Easy and intuitive to build
Communicate impact in real-time
Analytics
Effortless insights into your team’s performance
Tie key initiatives to business outcomes. Turn your help desk into a strategic lever that moves the business forward, all while improving employee satisfaction and overall performance
Build Beautiful & Flexible Dashboards
Easy and intuitive to build
Communicate impact in real-time
Automate the routine, focus on impact.
Meet your internal support command center
Ravenna makes it easy to automate the routine, removing friction from daily requests and unlocking time for more meaningful, high-impact work.
Ravenna makes it easy to automate the routine, removing friction from daily requests and unlocking time for more meaningful, high-impact work.
Email Issues
Problems sending or receiving email, spam filtering, or mailbox access.HR
Facilities
Email Issues
Problems sending or receiving email, spam filtering, or mailbox access.HR
Facilities
Email Issues
Problems sending or receiving email, spam filtering, or mailbox access.HR
Facilities
Software Issues
Troubleshooting errors, crashes, or performance problems with applications.HR
IT
Software Issues
Troubleshooting errors, crashes, or performance problems with applications.HR
IT
Software Issues
Troubleshooting errors, crashes, or performance problems with applications.HR
IT
Hardware Requests
Requests for new or replacement devices, peripherals, or accessories.Ops
Sales
Hardware Requests
Requests for new or replacement devices, peripherals, or accessories.Ops
Sales
Hardware Requests
Requests for new or replacement devices, peripherals, or accessories.Ops
Sales
Software Access Requests
Requests for access to specific software tools, SaaS applicationHR
IT
Software Access Requests
Requests for access to specific software tools, SaaS applicationHR
IT
Software Access Requests
Requests for access to specific software tools, SaaS applicationHR
IT
Hardware Issues
Troubleshooting problems with laptops, desktops, monitors, keyboards, or other devices.Finance
Hardware Issues
Troubleshooting problems with laptops, desktops, monitors, keyboards, or other devices.Finance
Hardware Issues
Troubleshooting problems with laptops, desktops, monitors, keyboards, or other devices.Finance
Employee Offboarding
Account deactivation, device return, and access removal for departing employees.HR
IT
Ops
Employee Offboarding
Account deactivation, device return, and access removal for departing employees.HR
IT
Ops
Employee Offboarding
Account deactivation, device return, and access removal for departing employees.HR
IT
Ops
New Employee Onboarding
Device provisioning, account creation, and access setup for new hires.Legal
New Employee Onboarding
Device provisioning, account creation, and access setup for new hires.Legal
New Employee Onboarding
Device provisioning, account creation, and access setup for new hires.Legal
Account Access Issues
Requests for access to systems, apps, or files, or help when access is denied.Ops
Design
Account Access Issues
Requests for access to systems, apps, or files, or help when access is denied.Ops
Design
Account Access Issues
Requests for access to systems, apps, or files, or help when access is denied.Ops
Design
Password Reset
Help resetting or recovering account passwords.HR
IT
Password Reset
Help resetting or recovering account passwords.HR
IT
Password Reset
Help resetting or recovering account passwords.HR
IT
Figma Access
Requesting access to Figma to view and collaborate on design files.IT
Design
Figma Access
Requesting access to Figma to view and collaborate on design files.IT
Design
Figma Access
Requesting access to Figma to view and collaborate on design files.IT
Design
Email Issues
Problems sending or receiving email, spam filtering, or mailbox access.HR
Facilities
Software Issues
Troubleshooting errors, crashes, or performance problems with applications.HR
IT
Hardware Requests
Requests for new or replacement devices, peripherals, or accessories.Ops
Sales
Software Access Requests
Requests for access to specific software tools, SaaS applicationHR
IT
Hardware Issues
Troubleshooting problems with laptops, desktops, monitors, keyboards, or other devices.Finance
Employee Offboarding
Account deactivation, device return, and access removal for departing employees.HR
IT
Ops
New Employee Onboarding
Device provisioning, account creation, and access setup for new hires.Legal
Account Access Issues
Requests for access to systems, apps, or files, or help when access is denied.Ops
Design
Password Reset
Help resetting or recovering account passwords.HR
IT
Figma Access
Requesting access to Figma to view and collaborate on design files.IT
Design
Tool Integration Support
Requests to set up, troubleshoot, or modify integrations between sales, marketing, and finance tools.Sales
Finance
Tool Integration Support
Requests to set up, troubleshoot, or modify integrations between sales, marketing, and finance tools.Sales
Finance
Tool Integration Support
Requests to set up, troubleshoot, or modify integrations between sales, marketing, and finance tools.Sales
Finance
Lead Routing & Assignment Issues
Issues or changes related to lead assignment rules, territories, or round-robin routing.Ops
Sales
Lead Routing & Assignment Issues
Issues or changes related to lead assignment rules, territories, or round-robin routing.Ops
Sales
Lead Routing & Assignment Issues
Issues or changes related to lead assignment rules, territories, or round-robin routing.Ops
Sales
Reporting & Dashboard Requests
Requests for new reports, dashboard changes, or access to existing analytics.Ops
Sales
Reporting & Dashboard Requests
Requests for new reports, dashboard changes, or access to existing analytics.Ops
Sales
Reporting & Dashboard Requests
Requests for new reports, dashboard changes, or access to existing analytics.Ops
Sales
Pipeline & Deal Updates
Requests to update deal stages, ownership, fields, or correct pipeline data.IT
Sales
Pipeline & Deal Updates
Requests to update deal stages, ownership, fields, or correct pipeline data.IT
Sales
Pipeline & Deal Updates
Requests to update deal stages, ownership, fields, or correct pipeline data.IT
Sales
CRM Access & Permissions
Requests for access to the CRM (e.g., Salesforce, HubSpot) or changes to roles and permissions.Sales
Finance
CRM Access & Permissions
Requests for access to the CRM (e.g., Salesforce, HubSpot) or changes to roles and permissions.Sales
Finance
CRM Access & Permissions
Requests for access to the CRM (e.g., Salesforce, HubSpot) or changes to roles and permissions.Sales
Finance
Mobile Device Support
Setup or troubleshooting for phones and tablets used for work.Facilities
IT
Mobile Device Support
Setup or troubleshooting for phones and tablets used for work.Facilities
IT
Mobile Device Support
Setup or troubleshooting for phones and tablets used for work.Facilities
IT
Multi-Factor Authentication (MFA) Reset
Problems setting up or using MFA or authentication apps.IT
Multi-Factor Authentication (MFA) Reset
Problems setting up or using MFA or authentication apps.IT
Multi-Factor Authentication (MFA) Reset
Problems setting up or using MFA or authentication apps.IT
Security Incident Reporting
Reporting phishing attempts, malware, or suspicious activity.IT
Legal
Security Incident Reporting
Reporting phishing attempts, malware, or suspicious activity.IT
Legal
Security Incident Reporting
Reporting phishing attempts, malware, or suspicious activity.IT
Legal
Permission Changes
Updates to roles, file permissions, or system privileges.HR
IT
Ops
Permission Changes
Updates to roles, file permissions, or system privileges.HR
IT
Ops
Permission Changes
Updates to roles, file permissions, or system privileges.HR
IT
Ops
VPN Access
Requests for VPN setup, access, or troubleshooting.Facilities
IT
VPN Access
Requests for VPN setup, access, or troubleshooting.Facilities
IT
VPN Access
Requests for VPN setup, access, or troubleshooting.Facilities
IT
Tool Integration Support
Requests to set up, troubleshoot, or modify integrations between sales, marketing, and finance tools.Sales
Finance
Lead Routing & Assignment Issues
Issues or changes related to lead assignment rules, territories, or round-robin routing.Ops
Sales
Reporting & Dashboard Requests
Requests for new reports, dashboard changes, or access to existing analytics.Ops
Sales
Pipeline & Deal Updates
Requests to update deal stages, ownership, fields, or correct pipeline data.IT
Sales
CRM Access & Permissions
Requests for access to the CRM (e.g., Salesforce, HubSpot) or changes to roles and permissions.Sales
Finance
Mobile Device Support
Setup or troubleshooting for phones and tablets used for work.Facilities
IT
Multi-Factor Authentication (MFA) Reset
Problems setting up or using MFA or authentication apps.IT
Security Incident Reporting
Reporting phishing attempts, malware, or suspicious activity.IT
Legal
Permission Changes
Updates to roles, file permissions, or system privileges.HR
IT
Ops
VPN Access
Requests for VPN setup, access, or troubleshooting.Facilities
IT
Built for enterprise,
secure by design
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
SOC2
HIPAA
GDPR
A robust platform to help you
deliver exceptional internal support
SLAs
Track and measure performance over time
SLAs
Track and measure performance over time
SLAs
Track and measure performance over time
SLAs
Track and measure performance over time
CSAT
Measure satisfaction on every request
CSAT
Measure satisfaction on every request
CSAT
Measure satisfaction on every request
CSAT
Measure satisfaction on every request
Forms
Capture the info you need to handle requests
Forms
Capture the info you need to handle requests
Forms
Capture the info you need to handle requests
Forms
Capture the info you need to handle requests
Statuses
Track the state for every ticket
Statuses
Track the state for every ticket
Statuses
Track the state for every ticket
Statuses
Track the state for every ticket
Assignees
Assign tickets to the right person and team
Assignees
Assign tickets to the right person and team
Assignees
Assign tickets to the right person and team
Assignees
Assign tickets to the right person and team
Approvers
Native support for approval requests
Approvers
Native support for approval requests
Approvers
Native support for approval requests
Approvers
Native support for approval requests
Notifications
Get notified for request that require attention
Notifications
Get notified for request that require attention
Notifications
Get notified for request that require attention
Notifications
Get notified for request that require attention
Tasks
Create teask lists for your critical requests
Tasks
Create teask lists for your critical requests
Tasks
Create teask lists for your critical requests
Tasks
Create teask lists for your critical requests
Categories
Automatically categorize every requests
Categories
Automatically categorize every requests
Categories
Automatically categorize every requests
Categories
Automatically categorize every requests
Views
Custom views for the requests that matter
Views
Custom views for the requests that matter
Views
Custom views for the requests that matter
Views
Custom views for the requests that matter
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
Modernize and automate your
service desk with Ravenna
Modernize and automate your
service desk with Ravenna
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025