Agents
Intelligent co-workers that take work off your team’s plate
Ravenna Agents classify intent, understand context, capture the right information, and automate workflows.
Ravenna Agents classify intent, understand context, capture the right information, and automate workflows.
Loved by employees at:
Loved by employees at:
Loved by employees at:
Loved by employees at:
Classifier
Agents that understand every request
Automatically classify intent, capture the required information, and trigger workflows.
AI powered request classification
Disambiguation and clarification
AI powered forms in context
Classifier
Agents that understand every request
Automatically classify intent, capture the required information, and trigger workflows.
AI powered request classification
Disambiguation and clarification
AI powered forms in context
Classifier
Agents that understand every request
Automatically classify intent, capture the required information, and trigger workflows.
AI powered request classification
Disambiguation and clarification
AI powered forms in context
Knowledge
AI-powered answers based on your content
Train your agents with your existing knowledge base and automatically keep them up to date.
Answer questions with existing knowledge
Integrates with your tools
Generate knowledge from Slack threads
Knowledge
AI-powered answers based on your content
Train your agents with your existing knowledge base and automatically keep them up to date.
Answer questions with existing knowledge
Integrates with your tools
Generate knowledge from Slack threads
Knowledge
AI-powered answers based on your content
Train your agents with your existing knowledge base and automatically keep them up to date.
Answer questions with existing knowledge
Integrates with your tools
Generate knowledge from Slack threads
Insights
AI powered insights
Get insight into the work agents are doing for your team
Get insight into the work agents are doing for your team
Personality
Customize Ravenna Agent
A help desk for the
agentic era
Train your AI to communicate with your team.
Features
How Ravenna Agents Work
Knowledge
Give your agents context by connecting a knowlege base
Knowledge
Give your agents context by connecting a knowlege base
Knowledge
Give your agents context by connecting a knowlege base
Skills
Guide agent behavior with natural language instructions
Skills
Guide agent behavior with natural language instructions
Skills
Guide agent behavior with natural language instructions
Tools
Give your agents access to tools to perform work on your behalf
Tools
Give your agents access to tools to perform work on your behalf
Tools
Give your agents access to tools to perform work on your behalf
Personality
Adjust traits like tone, response length, and formality
Personality
Adjust traits like tone, response length, and formality
Personality
Adjust traits like tone, response length, and formality
Context
Connect employee context to make agents employee aware
Context
Connect employee context to make agents employee aware
Context
Connect employee context to make agents employee aware
Knowledge Generation
Help agents learn from resolved requests
Knowledge Generation
Help agents learn from resolved requests
Knowledge Generation
Help agents learn from resolved requests
Workflows
Capture information and trigger workflows automatically
Workflows
Capture information and trigger workflows automatically
Workflows
Capture information and trigger workflows automatically
Memory
Track multi turn conversations with agentic memory
Memory
Track multi turn conversations with agentic memory
Memory
Track multi turn conversations with agentic memory
Modernize and automate your
service desk with Ravenna
Modernize and automate your
service desk with Ravenna
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025