Ravenna Partners with Slack to Revolutionize Internal Support with Slack Assistants

We’re excited to announce our partnership to bring Ravenna’s AI-powered Helpdesk directly into Slack. We are also releasing our new integration with the Slack Assistant panel. This integration embeds help desk workflows and AI-driven responses into Slack conversations, making it easier than ever for IT and Operations teams to provide fast, efficient support to coworkers.

What are Slack Assistants? 

Slack Assistants enable third-party apps to deliver AI-driven capabilities within Slack. The new Assistants panel provides a dedicated space where users can interact with AI-powered tools, streamlining workflows and making intelligent support more accessible than ever.

How Does Ravenna Integrate with Slack Assistants?

With today’s release, Ravenna AI is now available within the Slack Assistants panel. Simply click on the Ravenna AI Assistant to start a conversation and instantly access the collective knowledge of your organization—ensuring employees get the answers they need, when they need them.

This partnership is a game-changer for internal support, bringing the speed and intelligence of Ravenna AI into the flow of work. We can’t wait for you to try it!

What Does This Mean for You?

• Instant Access to Knowledge: Slack Assistants + Ravenna can instantly pull answers from your knowledge bases (Confluence, Coda, Notion, Google Drive) and even from past Slack conversations.

Ravenna integrates with Confluence, Coda, Notion and Google Drive

• AI-Driven Automation: Ravenna AI generates correct responses to common questions in an easy-to-use chat interface, freeing up your team to focus on more complex issues.

Ravenna makes fetching FAQs in slack easy

• Seamless Support Experience: No answer available for this question yet? Ravenna automatically creates a ticket when a response isn’t found. Your employees get instant help without leaving Slack, and your Helpdesk team can manage tickets without switching context.

Ravenna turns Slack DMs into Internal Support Tickets

• AI Knowledge Creation: Creating content is an emoji away - Just add an emoji to any answer you find in Slack to automatically create a new KB article that is formatted and summarized correctly and instantly referenced when a new question is asked. 

Ravenna AI's knowledge base is available in Slack

How Does it Work?

1. Add Ravenna to Slack: Check it out in the Slack App Marketplace or slackhelpdesk.com

2. Connect Your Knowledge: Integrate Ravenna with any of your existing knowledge in Confluence, Coda, Notion, or Google Docs.

3. Enable Slack Assistants: Slack Assistants will use Ravenna's AI to search your knowledge base and Slack conversations for relevant answers.

4. Automate and Resolve: Ravenna can automatically respond to and resolve common issues, or suggest responses to your agents via the Assistants panel.

Get Started Today!

Ravenna is here to make internal support efficient and easy for your team. If your team spends hours dealing with Slack clutter or repetitive tasks, it’s time to switch gears. 

Start your free 2-week trial with Ravenna today and discover how seamless support can spark productivity gains across your entire organization. Download the app for free today via the Slack App Store or schedule a complementary demo with one of our product experts.