At Ravenna, we’ve built a modern, Slack-native ITSM platform with powerful workflows and AI agents. It’s designed to make internal support faster, clearer, and far less painful. 

But we also know the reality for many teams: you already run on an existing ticketing system. Years of configuration, established processes, and deep integrations don’t disappear overnight. You want Ravenna’s Slack experience and automation without a risky rip-and-replace.

Now you can have the best of both worlds and layer Ravenna right on top of your current system.

Deep Integrations with Leading Platforms

Today, we’re introducing deep, bidirectional integrations with Jira Service Management, Freshservice, and Linear.

When you connect your existing system, Ravenna works within your current setup. You can map spaces, statuses, priorities, and fields so tickets behave exactly as your team expects. Nothing gets lost as Ravenna adapts to how you already work.

Seamless Bidirectional Sync

Here's how it works: Once connected, requests submitted in Slack through Ravenna automatically sync to your existing platform. 

Employees get a clean, conversational way to ask for help without leaving Slack. Behind the scenes, tickets appear in Jira, Freshservice, or Linear with full context and metadata intact.

Support teams can work wherever they’re most comfortable. Some might prefer Ravenna's Slack-native experience. Others may prefer their existing tools. Either way, updates stay in sync in real time: comments, status changes, assignments, and resolutions flow seamlessly between systems.

Your employees get a modern, conversational experience in Slack. Your support team keeps working in the tools they know. It’s a win for everyone.

The Best of Both Worlds

This approach gives you the flexibility that a hard cutover never could.

You can start using Ravenna immediately to automate common requests, deploy AI agents, and improve the employee experience. All while your current ticketing system continues running underneath.

And when you’re ready to fully migrate, the transition is easier. Your workflows are already built. Your team already knows the interface. Your employees are already onboarded. Migration becomes a natural next step.

Get Started

Integrations for Jira Service Management, Freshservice, and Linear are available today. If you're a Ravenna customer, head to Settings to connect your existing platform and configure your mappings.

If you're new to Ravenna and want to see how it can work alongside your current system, [request a demo] and we'll show you how to get started.