Insights

Understand performance with flexible, powerful analytics

Deliver the insights your business needs. Track agent performance, customer satisfaction, SLA compliance, and operational efficiency metrics to understand and improve your support operations.

Deliver the insights your business needs. Track agent performance, customer satisfaction, SLA compliance, and operational efficiency metrics to understand and improve your support operations.

Loved by employees at:

Loved by employees at:

Loved by employees at:

Loved by employees at:

Agentic

Visualize how Agents are impacting your business

Measure automation performance, track time saved, and show the value Ravenna delivers.

Requests resolved by Agents vs Humans

Time saved estimates and SLA impact

Top deflected topics and where to add knowledge

Agentic

Visualize how Agents are impacting your business

Measure automation performance, track time saved, and show the value Ravenna delivers.

Requests resolved by Agents vs Humans

Time saved estimates and SLA impact

Top deflected topics and where to add knowledge

Agentic

Visualize how Agents are impacting your business

Measure automation performance, track time saved, and show the value Ravenna delivers.

Requests resolved by Agents vs Humans

Time saved estimates and SLA impact

Top deflected topics and where to add knowledge

Builder

Real-time insight across your entire organization

A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.

Drag-and-drop dashboard builder

Custom charts, dashboards, and reports in minutes

Real-time data that keeps insights always up to date

Builder

Real-time insight across your entire organization

A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.

Drag-and-drop dashboard builder

Custom charts, dashboards, and reports in minutes

Real-time data that keeps insights always up to date

Builder

Real-time insight across your entire organization

A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.

Drag-and-drop dashboard builder

Custom charts, dashboards, and reports in minutes

Real-time data that keeps insights always up to date

Service Catalog

Answer and monitor important questions

Centralize services with a configurable catalog that captures the right information.

Centralize services with a configurable catalog that captures the right information.

AI Powered

Powerful and intuitive dashboard builders

A help desk for the agentic era

Built from first principles with AI infused

throughout

Modernize and automate your
service desk with Ravenna

Modernize and automate your
service desk with Ravenna

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025