Insights
Understand performance with flexible, powerful analytics
Deliver the insights your business needs. Track agent performance, customer satisfaction, SLA compliance, and operational efficiency metrics to understand and improve your support operations.
Deliver the insights your business needs. Track agent performance, customer satisfaction, SLA compliance, and operational efficiency metrics to understand and improve your support operations.
Loved by employees at:
Loved by employees at:
Loved by employees at:
Loved by employees at:
Agentic
Visualize how Agents are impacting your business
Measure automation performance, track time saved, and show the value Ravenna delivers.
Requests resolved by Agents vs Humans
Time saved estimates and SLA impact
Top deflected topics and where to add knowledge
Agentic
Visualize how Agents are impacting your business
Measure automation performance, track time saved, and show the value Ravenna delivers.
Requests resolved by Agents vs Humans
Time saved estimates and SLA impact
Top deflected topics and where to add knowledge
Agentic
Visualize how Agents are impacting your business
Measure automation performance, track time saved, and show the value Ravenna delivers.
Requests resolved by Agents vs Humans
Time saved estimates and SLA impact
Top deflected topics and where to add knowledge
Builder
Real-time insight across your entire organization
A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.
Drag-and-drop dashboard builder
Custom charts, dashboards, and reports in minutes
Real-time data that keeps insights always up to date
Builder
Real-time insight across your entire organization
A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.
Drag-and-drop dashboard builder
Custom charts, dashboards, and reports in minutes
Real-time data that keeps insights always up to date
Builder
Real-time insight across your entire organization
A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.
Drag-and-drop dashboard builder
Custom charts, dashboards, and reports in minutes
Real-time data that keeps insights always up to date
Service Catalog
Answer and monitor important questions
Centralize services with a configurable catalog that captures the right information.
Centralize services with a configurable catalog that captures the right information.
AI Powered
Powerful and intuitive dashboard builders
A help desk for the agentic era
Built from first principles with AI infused
throughout
Modernize and automate your
service desk with Ravenna
Modernize and automate your
service desk with Ravenna
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025