SERVICE Desk
Meet your employees
where they work
Ravenna is an agentic help desk that lives in Slack, not another portal your team ignores. All of your people, context, and tools in one place.
Ravenna is an agentic help desk that lives in Slack, not another portal your team ignores. All of your people, context, and tools in one place.
Loved by employees at:
Loved by employees at:
Loved by employees at:
Loved by employees at:
Team chat
Support should be as easy as sending a message
Allow your customers and your team to get all of their work done without leaving slack.
Turn threads into trackable Tickets
Track all requests in a Triage Channel
Custom forms for every type of request
Team chat
Support should be as easy as sending a message
Allow your customers and your team to get all of their work done without leaving slack.
Turn threads into trackable Tickets
Track all requests in a Triage Channel
Custom forms for every type of request
Team chat
Support should be as easy as sending a message
Allow your customers and your team to get all of their work done without leaving slack.
Turn threads into trackable Tickets
Track all requests in a Triage Channel
Custom forms for every type of request
Modern
The modern help desk your teams will want to use
Ravenna is fast, streamlined, and delightful to use. Say goodbye to menus of configuration and complexity.
Build custom views and filters
Rapid actions with CMD + K
Workspaces for every team
Modern
The modern help desk your teams will want to use
Ravenna is fast, streamlined, and delightful to use. Say goodbye to menus of configuration and complexity.
Build custom views and filters
Rapid actions with CMD + K
Workspaces for every team
Modern
The modern help desk your teams will want to use
Ravenna is fast, streamlined, and delightful to use. Say goodbye to menus of configuration and complexity.
Build custom views and filters
Rapid actions with CMD + K
Workspaces for every team
Service Catalog
Automate every request
Centralize services with a configurable catalog that captures the right information.
Centralize services with a configurable catalog that captures the right information.
AI Powered
A help desk for the agentic era
A help desk for the agentic era
Built from first principles with AI infused throughout.
A robust platform to help you
deliver exceptional internal support
SLAs
Track and measure performance over time
SLAs
Track and measure performance over time
SLAs
Track and measure performance over time
CSAT
Measure satisfaction on every request
CSAT
Measure satisfaction on every request
CSAT
Measure satisfaction on every request
Forms
Capture the info you need to handle requests
Forms
Capture the info you need to handle requests
Forms
Capture the info you need to handle requests
Statuses
Track the state for every ticket
Statuses
Track the state for every ticket
Statuses
Track the state for every ticket
Assignees
Assign tickets to the right person and team
Assignees
Assign tickets to the right person and team
Assignees
Assign tickets to the right person and team
Approvers
Native support for approval requests
Approvers
Native support for approval requests
Approvers
Native support for approval requests
Notifications
Get notified for request that requires attention
Notifications
Get notified for request that requires attention
Notifications
Get notified for request that requires attention
Tasks
Create tesk lists for your critical requests
Tasks
Create tesk lists for your critical requests
Tasks
Create tesk lists for your critical requests
Categories
Automatically categorize every request
Categories
Automatically categorize every request
Categories
Automatically categorize every request
Views
Custom views for the requests that matter
Views
Custom views for the requests that matter
Views
Custom views for the requests that matter
Modernize and automate your
service desk with Ravenna
Modernize and automate your
service desk with Ravenna
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025