Freshservice offers a traditional IT service management platform with good ticketing functionality, but its Slack integration remains limited and its AI capabilities are bolted-on rather than native. While Freshservice provides a polished UI for IT agents, it doesn't truly embrace Slack as the primary workspace where modern teams operate.

The Ravenna Difference

Ravenna is built for the AI era from the ground up—not as an add-on to legacy systems. While Freshservice attempts to bridge old and new approaches, Ravenna eliminates the need for that bridge entirely:

• Native to Slack: Ravenna lives where your team already works, treating Slack as your primary workspace, not just another notification channel. Learn more about our unique approach and partnership with Slack. Unlike Freshservice's limited Slack integration, Ravenna enables complete support workflows directly within Slack conversations.

• True AI Integration: Unlike Freshservice's Freddy AI, which provides basic automated suggestions, Ravenna's AI core learns continuously from every interaction, building a knowledge base that grows more intelligent with each resolved issue. Our intelligence layer automatically extracts informal knowledge from Slack conversations that never make it to official documentation.

• Enhanced Analytics: While Freshservice offers standard reporting tools, Ravenna provides comprehensive analytics that overcome reporting limitations in platforms like Freshservice, offering clear visibility into knowledge gaps, documentation needs, and self-service success rates.

• Measurable ROI: Comprehensive analytics provide clear visibility into how Ravenna reduces support costs, improves resolution times, and enhances employee satisfaction. Track self-service success rates and ticket deflection with metrics that matter.
  
  

The future of workplace support isn't about making old systems work better—it's about reimagining ITSM for how we work today. That's Ravenna.