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Ravenna is your internal support command center
A modern, AI-native service desk built for internal support and teams who work in Slack. Not a legacy ticketing system that enforces ITIL conformance to internal support.
SOC2
HIPAA
GDPR
Why choose Ravenna?
The Portal Problem
Pain: Freshservice assumes employees will navigate to a portal, browse a catalog, and submit structured requests. But your employees ask questions in Slack.
With Ravenna: Employees get help where they already work. A Slack message becomes a ticket, gets routed, and often resolves automatically. No portal training required.
Why it matters: Portal adoption is a constant battle. Ravenna removes the friction by meeting employees in Slack.
ITIL Overhead
Pain: Freshservice is built on ITIL foundations. Incidents, problems, changes, releases. Useful for mature IT orgs, but heavyweight for internal support across teams.
With Ravenna: You get the structure you need without the ceremony you don’t. Request types, routing, and automation without mandatory ITIL processes.
Why it matters: Most internal support requests are not incidents. They’re questions, access requests, and HR inquiries. Ravenna fits how work actually happens.
The AI Gap
Pain: Freddy AI promises automation, but it’s a layer on top of traditional workflows. You still configure the rules. The AI assists rather than acts.
With Ravenna: AI is the foundation, not a feature. Requests are understood, categorized, routed, and resolved by AI from the start. Automation is the default, not an upgrade.
Why it matters: Freshservice’s AI helps agents work faster. Ravenna’s AI handles requests so agents focus on what matters.
Integrations
Pain: Freshservice has a marketplace, but connecting to Okta, Workday, or Jamf for automated provisioning requires apps, configuration, and often professional services.
With Ravenna: Native integrations with identity providers, HRIS systems, and MDM platforms. Access requests trigger real provisioning. Employee data stays in sync automatically.
Why it matters: Internal support needs to take action, not just track tickets. Ravenna connects to your systems and executes.
