We’re excited to announce the launch of Approval Capabilities, making your ticketing workflows smoother. Here’s what’s new:

• Approval Tickets:

  - Create tickets requiring approvals for actions like website updates, access requests, or policy changes.

  - Add or modify approvers at any stage of the ticket lifecycle.
  
  

• Approval Notifications:

  - Approvers receive instant notifications in Slack DMs and email.

  - Notifications include ticket details with one-click options to approve or decline.
  
  

• Tracking & Reporting:

  - All approvals are timestamped and recorded in Ravenna for complete visibility.

  - Syncs automatically across Slack and the Ravenna dashboard.
  
  

Users can now organize tickets by date fields (created, updated, due, or start) with granularities like day, week, month, or year, simplifying views for upcoming deadlines.

Users can now ‘snooze’ tickets until a specified date, temporarily hiding them from the queue. On the selected date, they’ll reappear, ensuring nothing important is missed.

Ravenna now supports creating tickets via email. Each queue can be assigned a dedicated email address, allowing incoming emails to generate tickets automatically. Customers can reply to emails directly via Ravenna; their responses are returned as replies to the original email.