Control visibility for status, priority, description, assignee, requester, approvers, source, and custom fields to keep your Slack channels focused on what matters most. These workspace-wide settings ensure consistent ticket presentation while giving you flexibility to hide less relevant information.

Learn more about ticket mirror customization

Automatically redirect users to SSO based on their email domain

When users enter an email address during login, Ravenna now detects if their domain matches an organization with SSO enabled and immediately redirects them to authenticate with their corporate credentials—no manual SSO selection needed.

Learn more about automatic SSO redirect

Pages archived in Confluence are now automatically archived in Ravenna

This keeps your knowledge base in sync without manual updates, ensuring agents only reference current documentation.

Learn more about Confluence knowledge integration

Tickets

Collapse Kanban columns to focus on specific workflow stages

Empty columns collapse by default, and your preferences save per view without affecting other team members. Click the collapse icon in any column header to streamline your board view.

Learn more about Kanban views

Workflows

New ‘Wait for Message’ action

This action pauses workflow execution until specific users send messages on a ticket. Set a timeout duration and optionally filter by message source to control when workflows resume. Use this to wait for customer responses, team input, or stakeholder feedback before continuing automation.

Learn more about the Wait for Message action

Clearer visibility into integration dependencies

Workflow actions that require third-party integrations now show a "Setup Required" badge with helpful tooltips explaining which integration is needed. This makes it clear which actions depend on configured integrations before you build your workflow.

Learn more about workflow integration requirements