Ravenna Privacy Policy
Last updated: January 28,2025
Ravenna Software, Inc. and its affiliates (“Ravenna” “we,” “our,” and/or “us”) value the privacy of individuals who use our website at www.ravennahq.com (“Site”). This privacy policy (“Privacy Policy”) explains how we collect, use, and share personal information from or about Ravenna users or their devices. By using our Site, you agree to the collection, use, disclosure, sharing, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Site is also subject to our Terms of Service.
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
Information You Provide To Us
Demo Request. If you decide to schedule a demo with us, we may collect your name, email address, email addresses of guests you invite to the demo, and any other information you choose to provide. If you schedule through a third-party platform, we will collect the information you make available to us via that platform.
Communications. If you contact us directly, we may receive other personal information about you. For example, when you contact us to learn more about Ravenna, we will receive your full name, email address, and the contents of your message or attachments that you choose to provide to us. If you subscribe to receive marketing or promotional communications for us (e.g., subscribe to our newsletter or blog), then we will collect certain information from you, such as your email address. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your Location Information (described below), and your Device Information (described below), to learn how to deliver a better customer experience and improve our Site.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume or application, such as your education and employment experience. You may also apply through a third-party service such as LinkedIn. If you do so, we will collect any information you make available to us via such third-party platform.
Payment Information. If you make a payment through our Site, your payment-related information, such as credit card or other financial information necessary to complete your payment (“Payment Information”), is processed by our third-party payment processor.
B. Information We Collect When You Use Our Site
Location Information. When you use our Site, we infer your general location information, for example by using your internet protocol (IP) address.
Device Information. We receive information about the device and software you use to access our Site, including IP address, device type, device identifiers, web browser type and version, and operating system version.
Usage Information. To help us understand how you use our Site and to help us improve it, we automatically receive information about your interactions with our Site, like the pages or other content you view, and the dates and times of your visits.
Information from Cookies and Other Tracking Technologies. We and our third-party partners collect information about your activities on our Site using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as analytics, advertising, and security partners, may also use these technologies to collect information about your online activities over time and across different services.
C. Information We Receive from Third Parties
Information from Third Parties. We may receive additional information about you, such as company data, from third parties such as data or marketing partners and combine it with other information we have about you.
How We Use The Information We Collect
We use the personal information we collect:
To provide, maintain, improve, and enhance our Site;
To train, develop, and improve the artificial intelligence, machine learning, and models that we use to support our Site;
To personalize your experience on our Site such as by providing tailored content and recommendations;
To understand and analyze how you use our Site and develop new products, services, features, and functionality;
To communicate with you, provide you with updates and other information relating to our Site, provide information that you request, respond to comments and questions, and otherwise provide customer support;
For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To generate anonymized or aggregate data containing only de-identified, non-personal information that we may use for any lawful purposes;
To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
We will keep your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, as long as you use our Services or as necessary to provide our Services, conduct audits, and comply with applicable laws. This includes retaining and using your data as required to comply with legal obligations (such as when laws mandate data retention), resolve disputes, and enforce our agreements and policies. Additionally, we may retain Usage Data for internal analysis purposes.
How We Disclose The Information We Collect
Affiliates. We may disclose any information we receive our current or future affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers. We may disclose any information we receive with vendors and service providers retained in connection with the provision of our Site.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Site.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose information from or about you or your devices with your permission.
Your Rights And Choices
Location Information. You can prevent your mobile device from sharing precise location information at any time through your device’s operating system settings. However, location is core to our Site and without it, you may not be able to successfully use our Site.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with information we collect, some features of our Site may not work as intended.
Third Parties
Our Site may contain links to other websites, products, or services that we do not own or operate (“Third-Party Services”). We are not responsible for the privacy practices of these Third-Party Services. Please be aware that this Privacy Policy does not apply to your activities on these Third-Party Services or any information you disclose to these Third-Party Services. We encourage you to read the privacy policies of these Third-Party Services.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
International Users And Visitors
Our Site is hosted in the United States and intended for visitors located within the United States. If you choose to use our Site from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Site. By providing any information, including personal information, on or to our Site, you consent to such transfer, storage, and processing.
Children's Privacy
We do not knowingly collect, maintain, or use personal information from children under 13 years of age (“Minors”), and no parts of our Site is directed to Minors. If you learn that a Minor has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@ravennahq.com.
Changes To This Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through our Site, we will attempt to notify you through our Site, by email, or other means.
Contact Information
Ravenna is responsible for processing your information. If you have any questions, comments, concerns about our processing activities, or would like to request that your data be deleted, please email us at privacy@ravennahq.com.
3333 Wallingford Avenue N, Suite C-1, Seattle, WA 98103
Last Updated: January 28, 2025
