This release includes major workflow upgrades like versioning, better in-flight controls, and error alerts, along with fully integrated email support in workflows. We also added one-click Knowledge Base generation, bulk drag-and-drop reorganization, and a streamlined documentation experience with new guides and expanded integration docs.

🔄 Workflow Upgrades

Lots of additions to Ravenna workflows over the past few weeks. We introduced workflow versioning, pause/deactivate control to manage in-flight workflows, better timezone handling, and alerts for workflows errors. See Workflows documentation for more info.

📖 Knowledge Base Generation

You can now easily generate a Knowledge Base article from any ticket from within the Ravenna web app.

📂 Bulk Drag & Drop Reorganization

Reorganize Analytics, Workflows, and Form resources in bulk. Easily move resources into and out of folders.

📃 Major Documentation Upgrade

We've reorganized our documentation site for easier navigation, introduced a new guides (Getting Started, JIT Access) and news docs for Ravenna's growing integration library. 👉 https://docs.ravenna.ai

✉️ Email Support, Leveled Up

Ravenna now supports automatically adding email CCs as followers on tickets, email attachments, and email sending + receiving is fully supported in Ravenna workflows.

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