Wrangle offers workflow automation for approvals and processes in Slack, but lacks the comprehensive AI-powered help desk capabilities that modern IT teams need. While Wrangle streamlines basic approval workflows, it doesn't address the fundamental challenges of knowledge management and intelligent ticket handling that growing IT teams face.

The Ravenna Difference

Ravenna is built as an AI-powered internal help desk designed specifically for Slack (in fact, we've partnered with them), combining intelligent automation with deep knowledge management capabilities. While Wrangle focuses on approval workflows, Ravenna delivers a complete solution that transforms how IT support works in modern, Slack-centered organizations:

• Native to Slack: Ravenna lives where your team already works, treating Slack as your primary workspace, not just another notification channel. Unlike Wrangle's focus on approvals, Ravenna uses AI to handle the full spectrum of IT support directly in Slack conversations.

• AI-Powered Intelligence: Unlike Wrangle's workflow automation, Ravenna's AI core learns continuously from every interaction, building a knowledge base that grows more intelligent with each resolved issue, automatically extracting informal knowledge from Slack conversations.

• Complete Help Desk Solution: While Wrangle manages approvals, Ravenna offers a full-stack help desk solution including ticketing, knowledge automation, and analytics - either as a standalone system for mid-sized companies or as an intelligence layer on top of existing ticketing systems.

• Analytics & Reporting: Ravenna provides comprehensive analytics showing how it reduces support costs, improves resolution times, and enhances employee satisfaction through knowledge gap analysis and self-service metrics.
  
  

The future of workplace support isn't about better approval flows or simple workflows—it's about reimagining ITSM for how we work today. That's Ravenna.