AI-Native ITSM | Go Beyond AI Agents and Chatbots

Deliver insights your business needs. Track ticket lifecycles, agent performance, customer satisfaction, SLA compliance, and operational efficiency metrics to understand and improve your support operations.

Loved by employees at:

Builder

Real-time insight across your entire organization

A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.

Drag-and-drop builder designed for non-technical teams

Custom charts, dashboards, and reports in minutes

Real-time data that keeps insights always up to date

Builder

Real-time insight across your entire organization

A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.

Drag-and-drop builder designed for non-technical teams

Custom charts, dashboards, and reports in minutes

Real-time data that keeps insights always up to date

Builder

Real-time insight across your entire organization

A beautifully simple analytics builder that gives you the power to answer critical questions fast — even for non‑technical teams.

Drag-and-drop builder designed for non-technical teams

Custom charts, dashboards, and reports in minutes

Real-time data that keeps insights always up to date

Agentic

Visualize how Agents are impacting your business

Measure automation performance, track time saved, and show the value Ravenna delivers.

Requests resolved by Agents vs. humans

Time saved estimates and SLA impact

Top deflected topics and where to add knowledge

Agentic

Visualize how Agents are impacting your business

Measure automation performance, track time saved, and show the value Ravenna delivers.

Requests resolved by Agents vs. humans

Time saved estimates and SLA impact

Top deflected topics and where to add knowledge

Agentic

Visualize how Agents are impacting your business

Measure automation performance, track time saved, and show the value Ravenna delivers.

Requests resolved by Agents vs. humans

Time saved estimates and SLA impact

Top deflected topics and where to add knowledge

Service Catalog

Answer and monitor important questions

Centralize services with a configurable catalog that captures the right information.

AI Powered

Powerful and intuitive dashboard builders

A help desk for the
agentic era

Built from first principles with AI infused  throughout

Features

How Ravenna Agents Work

Builder

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Builder

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Builder

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Conditionals

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Conditionals

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Conditionals

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Approvals

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Approvals

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Approvals

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AI Actions

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AI Actions

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AI Actions

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Insights

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Insights

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Insights

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Waits

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Waits

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Waits

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Folders

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Folders

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Folders

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Runs

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Runs

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Runs

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Ready to revolutionize

your help desk?

Ready to revolutionize

your help desk?

Schedule Demo