AI-Native ITSM | Go Beyond AI Agents and Chatbots

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Help Desk

Meet your employees
where they work

Ravenna is an agentic help desk that lives in Slack, not another portal your team ignores. All of your people, context, and tools in one place.

Loved by employees at:

Team chat

Support should be as easy as sending a message

Allow your customers and your team to get all of their work done without leaving slack.

Turn threads into trackable Tickets

Track all requests in a Triage Channel

Deploy a lightweight customer portal in Slack

Team chat

Support should be as easy as sending a message

Allow your customers and your team to get all of their work done without leaving slack.

Turn threads into trackable Tickets

Track all requests in a Triage Channel

Deploy a lightweight customer portal in Slack

Team chat

Support should be as easy as sending a message

Allow your customers and your team to get all of their work done without leaving slack.

Turn threads into trackable Tickets

Track all requests in a Triage Channel

Deploy a lightweight customer portal in Slack

Modern

The modern help desk your teams will want to use

Ravenna is fast, streamlined, and delightful to use. Say goodbye to menus of configuration and complexity.

Build custom views and filters

Rapid actions with CMD + K

Workspaces for every team

Modern

The modern help desk your teams will want to use

Ravenna is fast, streamlined, and delightful to use. Say goodbye to menus of configuration and complexity.

Build custom views and filters

Rapid actions with CMD + K

Workspaces for every team

Modern

The modern help desk your teams will want to use

Ravenna is fast, streamlined, and delightful to use. Say goodbye to menus of configuration and complexity.

Build custom views and filters

Rapid actions with CMD + K

Workspaces for every team

Service Catalog

Automate every request

Centralize services with a configurable catalog that captures the right information.

AI Powered

A help desk for the agentic era

A help desk for the
agentic era

Built from first principles with AI infused  throughout

Features

How Ravenna Agents Work

SLAs

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SLAs

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SLAs

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Tags

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Statuses

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Statuses

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Statuses

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Assignees

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Assignees

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Assignees

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Followers

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Followers

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Followers

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Approvers

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Approvers

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Approvers

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Notifications

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Notifications

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Notifications

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Tasks

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Tasks

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Tasks

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Ready to revolutionize

your help desk?

Ready to revolutionize

your help desk?

Schedule Demo