AI ITSM platform for innovative organizations
AI ITSM platform for innovative organizations
The Best Alternative
The Best Alternative
to Zendesk
to Zendesk
Are you looking for an alternative to Zendesk?
Ravenna is the only internal help desk built from the ground up for the AI age.
Are you looking for an alternative to Zendesk?
Ravenna is the only internal help desk built from the ground up for the AI age.
Tickets
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Open
7
IT-101
·
⚙️ Hardware Issues
·
Laptop screen flickering
2 hours ago
IT-102
·
🌐 Network
·
VPN disconnecting frequently
2 hours ago
IT-103
·
💻 Software Support
·
Conferencing login failure
2 hours ago
In Progress
8
IT-108
·
💼 Onboarding
·
Setup new hire laptop
2 hours ago
IT-109
·
🔒 Security & Compliance
·
Setup recovery prompt for encrypted volume
2 hours ago
IT-110
·
💻 Software Support
·
Outlook running slow
2 hours ago
Customer in Review
0
Done
2
IT-100
·
💻 Software Support
·
Monthly sales report automation failure
2 hours ago
IT-99
·
💼 Onboarding
·
Employee onboarding documentation issue
2 hours ago
IT-98
·
🔑 Access Requests
·
Okta group access for finance
2 hours ago
I
Information Technology
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K
MAIN
Tickets
17
Analytics
VIEWS
🏀
John
🎃
Taylor
🔮
Eric
🤖
Batuhan
👾
Jeff
🐣
Kevin
Tickets
New ticket
Select all
Filters
View options
Open
7
IT-101
·
⚙️ Hardware Issues
·
Laptop screen flickering
2 hours ago
IT-102
·
🌐 Network
·
VPN disconnecting frequently
2 hours ago
IT-103
·
💻 Software Support
·
Conferencing login failure
2 hours ago
In Progress
8
IT-108
·
💼 Onboarding
·
Setup new hire laptop
2 hours ago
IT-109
·
🔒 Security & Compliance
·
Setup recovery prompt for encrypted volume
2 hours ago
IT-110
·
💻 Software Support
·
Outlook running slow
2 hours ago
Customer in Review
0
Done
2
IT-100
·
💻 Software Support
·
Monthly sales report automation failure
2 hours ago
IT-99
·
💼 Onboarding
·
Employee onboarding documentation issue
2 hours ago
IT-98
·
🔑 Access Requests
·
Okta group access for finance
2 hours ago
I
Information Technology
Search
K
MAIN
Tickets
17
Analytics
VIEWS
🏀
John
🎃
Taylor
🔮
Eric
🤖
Batuhan
👾
Jeff
🐣
Kevin
Tickets
New ticket
Select all
Filters
View options
Open
7
IT-101
·
⚙️ Hardware Issues
·
Laptop screen flickering
2 hours ago
IT-102
·
🌐 Network
·
VPN disconnecting frequently
2 hours ago
IT-103
·
💻 Software Support
·
Conferencing login failure
2 hours ago
In Progress
8
IT-108
·
💼 Onboarding
·
Setup new hire laptop
2 hours ago
IT-109
·
🔒 Security & Compliance
·
Setup recovery prompt for encrypted volume
2 hours ago
IT-110
·
💻 Software Support
·
Outlook running slow
2 hours ago
Customer in Review
0
Done
2
IT-100
·
💻 Software Support
·
Monthly sales report automation failure
2 hours ago
IT-99
·
💼 Onboarding
·
Employee onboarding documentation issue
2 hours ago
IT-98
·
🔑 Access Requests
·
Okta group access for finance
2 hours ago
I
Information Technology
Search
K
MAIN
Tickets
17
Analytics
VIEWS
🏀
John
🎃
Taylor
🔮
Eric
🤖
Batuhan
👾
Jeff
🐣
Kevin
Slack Integration
Supercharge support operations with our native Slack integration
Slack Integration
Supercharge support operations with our native Slack integration
Turn Slack chaos
into clarity
Turn DMs into Tickets
View and manage
your tickets
Add followers to keep everyone in sync
Kevin
7:57 AM
How do I reimburse the company for a
personal charge on my company card?
Jane
7:57 AM
I paid for a personal hotel with my company card on accident...
how do I fix?
Alex
7:57 AM
I had to use the company card for a personal expense. What do I do?
Ravenna
APP
7:57 AM
Hi Kevin! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
BUG-14
Switchable actuating score
Mobile
2 hours ago
BUG-15
Approval Buttons sent to public thread
Bug
2 hours ago
BUG-16
Ab test using the hot streak video
Web
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Web
Bug
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Web
Mobile
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Bug
Feature
💰 Features
·
2 hours ago
Ravenna
APP
3:39 PM
@John Doe
created a new ticket
REQ-205 Software Access Request for Salesforce
Hi team, I just joined the sales team and need access to Salesforce. Can someone help me with that?
Status: Open
Priority: High
Requester:
@John Doe
Asisgnee:
@Zurab Siprashvili
Source:
Slack
✍️ Edit ticket
BUG-14
Mark as done
Ticket link add ticket not working after trying to update links
Web
BUG-14
Batuhan Karasakal
In Review
·
2 days ago
Add a description
Sub-Tickets
2
/ 4
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Links
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Activities
Comments
Details
Due date
Select due date
Status
In Review
Priority
Low
Queue
🔗
Usability
Type
Select request type
Approvers
Approved
Jan 22, 2025 at 1:30am
Approvers
In Review
Followers
Theresa Webb
Priority
Low
Queue
🔗
Usability
Type
Select request type
P
Product Design
Search
K
Tickets
Analytics
Knowledge
Request types
Members
Views
🏀
John
🎃
Taylor
🔮
Eric
🤖
Batuhan
👾
Jeff
🐣
Kevin
Queues
🧙
Knowledge
🔗
Usability
💰
Features
🎨
Design
🧠
AI-Stack
💬
Slack
Support
Feedback
Invite teammates
Batuhan Karasakal
batuhankrskl@gmail.com
Search...
Allegra Cassani
Tori Cochren
Valene Mulford
Derek
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Jared
8:22 AM
How do I reimburse the company for a personal charge on my company card?
Martinez
7:57 AM
How do I reimburse the company for a personal...
VID-14
Feature
Company Card Reimbursement
Turn Slack chaos
into clarity
Turn DMs into Tickets
View and manage
your tickets
Add followers to keep everyone in sync
Kevin
7:57 AM
How do I reimburse the company for a
personal charge on my company card?
Jane
7:57 AM
I paid for a personal hotel with my company card on accident...
how do I fix?
Alex
7:57 AM
I had to use the company card for a personal expense. What do I do?
Ravenna
APP
7:57 AM
Hi Kevin! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
BUG-14
Switchable actuating score
Mobile
2 hours ago
BUG-15
Approval Buttons sent to public thread
Bug
2 hours ago
BUG-16
Ab test using the hot streak video
Web
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Web
Bug
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Web
Mobile
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Bug
Feature
💰 Features
·
2 hours ago
Ravenna
APP
3:39 PM
@John Doe
created a new ticket
REQ-205 Software Access Request for Salesforce
Hi team, I just joined the sales team and need access to Salesforce. Can someone help me with that?
Status: Open
Priority: High
Requester:
@John Doe
Asisgnee:
@Zurab Siprashvili
Source:
Slack
✍️ Edit ticket
BUG-14
Mark as done
Ticket link add ticket not working after trying to update links
Web
BUG-14
Batuhan Karasakal
In Review
·
2 days ago
Add a description
Sub-Tickets
2
/ 4
Add
Links
Add
Activities
Comments
Details
Due date
Select due date
Status
In Review
Priority
Low
Queue
🔗
Usability
Type
Select request type
Approvers
Approved
Jan 22, 2025 at 1:30am
Approvers
In Review
Followers
Theresa Webb
Priority
Low
Queue
🔗
Usability
Type
Select request type
P
Product Design
Search
K
Tickets
Analytics
Knowledge
Request types
Members
Views
🏀
John
🎃
Taylor
🔮
Eric
🤖
Batuhan
👾
Jeff
🐣
Kevin
Queues
🧙
Knowledge
🔗
Usability
💰
Features
🎨
Design
🧠
AI-Stack
💬
Slack
Support
Feedback
Invite teammates
Batuhan Karasakal
batuhankrskl@gmail.com
Search...
Allegra Cassani
Tori Cochren
Valene Mulford
Derek
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Jared
8:22 AM
How do I reimburse the company for a personal charge on my company card?
Martinez
7:57 AM
How do I reimburse the company for a personal...
VID-14
Feature
Company Card Reimbursement
Turn DMs into Tickets
Add followers to keep everyone in sync
View and manage your tickets
Bring clarity to Slack chaos
A smarter alternative to Zendesk
A smarter alternative to Zendesk
Improve your helpdesk operation
with Ravenna’s powerful AI
Improve helpdesk operation with Ravenna’s powerful AI
AI Responses
Get solutions to issues faster with answers based on existing knowledge base content.
Jacob Keane
APP
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Ravenna
APP
7:57 AM
Hi Jacob! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
Create Knowledge
Spend your time solving problems instead of writing help articles.
Let Ravenna generate knowledge base content for you.
Spend your time solving problems instead of writing help articles. Let Ravenna generate knowledge base content for you.
Knowledge
KB-3023
Draft
·
100 linked tickets
Company card reimbursement for personal charge
Accidentally using your company card for a personal expense happens occasionally. This guide will outline the process for reimbursing t...
Response
This ticket contains a request for help to reimburse a credit card expense that was put on a personal card. The ticket status has been updated to resolved and the requester has confirmed the ticket can be closed.
VID-14
Feature
Company Card Reimbursement
Summaries
Human-controlled, AI-enhanced responses give your team superpowers.
Integrations
Integrates with knowledge from your existing stack to get you up and running even faster.
Application
Name
Documents
Coda
GitLab People Ops
10
Notion
FinOps
5
Slack
Support
3
GitHub
Dev
3
AI Responses
Get solutions to issues faster with answers based on existing knowledge base content.
Jacob Keane
APP
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Ravenna
APP
7:57 AM
Hi Jacob! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
Create Knowledge
Spend your time solving problems instead of writing help articles. Let Ravenna generate knowledge base content for you.
Knowledge
KB-3023
Draft
·
100 linked tickets
Company card reimbursement for personal charge
Accidentally using your company card for a personal expense happens occasionally. This guide will outline the process for reimbursing t...
Response
This ticket contains a request for help to reimburse a credit card expense that was put on a personal card. The ticket status has been updated to resolved and the requester has confirmed the ticket can be closed.
VID-14
Feature
Company Card Reimbursement
Summaries
Human-controlled, AI-enhanced responses give your team superpowers.
Integrations
Integrates with knowledge from your existing stack to get you up and running even faster.
Application
Name
Documents
Coda
GitLab People Ops
10
Notion
FinOps
5
Slack
Support
3
GitHub
Dev
3
AI Intelligence
Use AI insights to elevate
help desk performance
AI Intelligence
Powerful insights to elevate help desk performance.
VID-14
Company Card Reimbursement
Ticket per Agent (avg)
14
14
+1.56% from last month
+1.56% from last month
16
12
8
4
0
Tickets
View ticket trends and performance over time
VID-14
Company Card Reimbursement
Ticket per Agent (avg)
14
14
+1.56% from last month
+1.56% from last month
16
12
8
4
0
Tickets
View ticket trends and performance over time
SLAs
Understand performance against SLA commitments
SLA Compliance
90%
90%
+1.2% from last month
Goal: 95%
Total Tickets
893
1,533
Breached
2
4
Avg. Resolution
28 minutes
30 minutes
SLAs
Understand performance against SLA commitments
SLA Compliance
90%
90%
+1.2% from last month
Goal: 95%
Total Tickets
893
1,533
Breached
2
4
Avg. Resolution
28 minutes
30 minutes
CSAT
Ensure you are delivering excellent service
CSAT Score
80.5%
+2.21% from last month
100%
75%
50%
0%
Score Guide
20.5%
20.5%
Very satisfied
CSAT
Ensure you are delivering excellent service
CSAT Score
80.5%
+2.21% from last month
100%
75%
50%
0%
Score Guide
20.5%
20.5%
Very satisfied
AI Time Savings
Clear insight into ROI with AI metrics
AI Resolved Tickets
172
150
+72 from last month
+50 from last month
150
100
50
0
4h 55m saved!
AI Time Savings
Clear insight into ROI with AI metrics
AI Resolved Tickets
172
150
+72 from last month
+50 from last month
150
100
50
0
4h 55m saved!
Platform
A robust platform to help you deliver exceptional internal support
SLAs
Get solutions to issues faster with answers based on existing knowledge base content.
Request Types
Create custom forms and statuses for common requests.
Custom Views
Create personalized dashboard layouts and filtered views of tickets based on specific criteria.
Tags
Label and organize tickets with searchable keywords for easy categorization and filtering.
Email Inbox
Turn incoming emails into trackable tickets.
Followers
Keep team members by allowing them to subscribe to specific tickets for updates.
Notifications
Keep teams informed with customizable alerts for ticket updates, assignments, and due dates.
API
Connect and extend platform functionality with the Ravenna REST API.
Add approvers to tickets
Approve tickets directly from Slack.
Platform
A robust platform to help you deliver exceptional internal support
SLAs
Get solutions to issues faster with answers based on existing knowledge base content.
Request Types
Create custom forms and statuses for common requests.
Custom Views
Create personalized dashboard layouts and filtered views of tickets based on specific criteria.
Tags
Label and organize tickets with searchable keywords for easy categorization and filtering.
Email Inbox
Turn incoming emails into trackable tickets.
Followers
Keep team members by allowing them to subscribe to specific tickets for updates.
Notifications
Keep teams informed with customizable alerts for ticket updates, assignments, and due dates.
API
Connect and extend platform functionality with the Ravenna REST API.
Add approvers to tickets
Approve tickets directly from Slack.
Why Ravenna is the best alternative to Zendesk
Ravenna is built for the AI era—not as a simple add-on but as a fully integrated solution. By focusing on modern workflows and real-time collaboration, Ravenna is the optimal choice for small to medium businesses while Zendesk is better for larger enterprise companies.
The Ravenna Difference:
Native to Slack
Ravenna works where your team already communicates, treating Slack as your primary workspace—not just a notification hub. Resolve issues directly in Slack without switching platforms. Learn more about our unique partnership with Slack
AI That Learns Continuously
Ravenna's AI core evolves with every interaction, creating a dynamic and intelligent knowledge base that improves accuracy and efficiency over time.
Built for Small to Medium Businesses
While Zendesk is designed for enterprise use, it falls short with no native Slack UI support. In contrast, Ravenna offers a more tailored solution for small to medium businesses, delivering similar capabilities at a fraction of the cost.
Measurable Results
Comprehensive analytics provide insights into how Ravenna reduces support costs, shortens resolution times, and increases employee satisfaction.
The future of internal support is not about retrofitting old systems to meet today's demands. It’s about rethinking how workplace tools and teams collaborate. Get started with Ravenna today!
Kevin Coleman & Taylor Halliday
Co-founders
Why Ravenna is the best alternative to Zendesk
Ravenna is built for the AI era—not as a simple add-on but as a fully integrated solution. By focusing on modern workflows and real-time collaboration, Ravenna is the optimal choice for small to medium businesses while Zendesk is better for larger enterprise companies.
The Ravenna Difference:
Native to Slack
Ravenna works where your team already communicates, treating Slack as your primary workspace—not just a notification hub. Resolve issues directly in Slack without switching platforms. Learn more about our unique partnership with Slack
AI That Learns Continuously
Ravenna's AI core evolves with every interaction, creating a dynamic and intelligent knowledge base that improves accuracy and efficiency over time.
Built for Small to Medium Businesses
While Zendesk is designed for enterprise use, it falls short with no native Slack UI support. In contrast, Ravenna offers a more tailored solution for small to medium businesses, delivering similar capabilities at a fraction of the cost.
Measurable Results
Comprehensive analytics provide insights into how Ravenna reduces support costs, shortens resolution times, and increases employee satisfaction.
The future of internal support is not about retrofitting old systems to meet today's demands. It’s about rethinking how workplace tools and teams collaborate. Get started with Ravenna today!
Kevin Coleman & Taylor Halliday
Co-founders
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025