Task Templates
Oct 23, 2025
We’ve launched Ticket Task Templates, allowing you to automatically add predefined task lists to tickets. This update helps teams standardize how work gets done and ensures every ticket follows the right process from the start.
Why we built it
Many teams shared that setting up the same tasks repeatedly for similar tickets was time-consuming and inconsistent. We built Ticket Task Templates to make it easier to maintain structure and accountability in your workflows. With templates, you can ensure that the right steps are always attached to each ticket type — no manual setup required.
What you can do with it
You can now link task templates to specific ticket types or trigger them automatically through your workflows. When a ticket is created, the associated tasks are added instantly, giving your team a clear checklist to follow. This helps improve consistency, reduces setup time, and ensures that critical steps aren’t overlooked.
Check out the docs to learn how to set up and use Ticket Task Templates.
