Incident.io Integration

We’ve added a new integration with incident.io to make Ravenna workflows more responsive to on-call schedules. This update allows teams to automate access decisions based on who is actively on call, helping incident response move faster with less manual overhead.

Why we built it

Customers managing on-call rotations told us they needed a way to streamline access to critical systems. In many cases, delays happen because the right people don’t have the right access at the right time. By connecting Ravenna to incident.io, we ensure that access decisions can align instantly with real-time on-call responsibilities, reducing friction for on-call teams.

What you can do with it

With this integration, you can build robust automations that make decisions based on on-call rotations. For example, a workflow require approvals for specific request if a request is not on call, but can be automatically approver if the requester is on call.