Ravenna vs Moveworks: AI Helpdesk Comparison After ServiceNow Acquisition

An AI helpdesk comparison between Ravenna and Moveworks got more interesting when ServiceNow announced they're acquiring Moveworks for $2.85 billion. If you're assessing these tools right now, that acquisition changes the conversation around pricing, roadmap, and how tightly you'll be tied to ServiceNow's ecosystem. Your team needs to know what you're actually signing up for.

Moveworks brings enterprise-scale integrations and years of development, while Ravenna focuses on teams that live in Slack and want support running in minutes, not months. In this blog, we break down what each does along a number of key criteria so you can make an educated decision as you look for agentic support for internal processes like IT and human resources.

TLDR:

• Ravenna deploys in minutes inside Slack; Moveworks requires weeks of enterprise integrations.

• ServiceNow acquired Moveworks for $2.85B, creating uncertainty around pricing and roadmap.

• Ravenna’s AI agents automate your team’s most painful workloads, from ticket triage to approvals to access provisioning.

• Ravenna is an AI-native ITSM platform built for Slack with ticketing and workflow automation.

Comparing Ravenna and Moveworks

To look at these two solutions side-by-side, we looked at them against several key criteria:

• Slack integration and user experience

• AI capabilities and intelligence

• Knowledge management and content creation

• Workflow automation and system integration

• Analytics and visibility

Before we jump into the analysis, let's get a quick overview of each solution.

What is Ravenna?

Ravenna is an AI-native internal support and IT Service Management solution that works entirely within Slack. Teams can create, track, and resolve tickets through Slack messages, DMs, and emoji reactions without leaving to log into external portals. The system automatically categorizes incoming requests using AI and routes them to the right team members while tracking ticket status in real time. When your team resolves a ticket, Ravenna converts that conversation into a searchable knowledge article, building support documentation as you work.

Ravenna integrates with knowledge tools your team already uses, including Notion, Google Drive, Confluence, and Coda. It connects to identity providers like Okta and Google Workspace to automate access requests and onboarding tasks. The workflow builder and IT operations automation tools let you design approval chains and automated responses without writing code.

Because Ravenna is purpose-built for Slack-centric teams, deployment takes minutes, not months, and employees never need to learn a new interface.

What is Moveworks?

Moveworks is an AI helpdesk that integrates with enterprise systems to handle employee support requests through conversational interfaces. The solution resolves issues in real-time, handling everything from IT helpdesk tickets like password resets and software provisioning to HR inquiries and other routine tasks.

On March 10, 2025, ServiceNow announced it was acquiring Moveworks for $2.85 billion, a deal reflecting more than 20x Moveworks' 2024 revenue. For teams looking at Moveworks today, the ServiceNow acquisition introduces new considerations around roadmap direction, pricing changes, and how tightly the product will integrate with ServiceNow's ecosystem going forward.

Slack Integration and User Experience

Moveworks implementations typically take weeks or months as teams configure connections across enterprise systems and train the AI on company-specific requests. Ravenna connects to Slack in minutes and immediately starts learning from your conversations and existing knowledge sources.

When it comes down to it, Moveworks treats Slack as one channel among many. The solution requires integrations with your existing IT service management system, identity provider, and knowledge bases before it can respond to requests. Employees interact with a bot that listens for specific commands or phrases, creating an additional layer between the request and resolution.

Ravenna functions as your complete support system inside Slack. You can create a ticket by adding a ticket emoji to any message, typing a natural request to the Ravenna assistant, or using the /rav command. Each ticket automatically mirrors into the Slack thread where it started, so your team sees status updates without switching contexts.

AI Capabilities and Intelligence

Ravenna's intelligence layer learns from every conversation in your Slack workspace. When someone asks a question or makes a request, the AI categorizes it based on natural language without dropdown menus or request type selection. The system identifies recurring questions and suggests knowledge gaps your team should document. After an agent resolves a ticket, Ravenna converts that conversation into a searchable knowledge article with one emoji reaction, building your support documentation as you work.

The AI considers user roles and request history when providing answers, so responses become more contextual over time. The Request Agent interprets natural-language requests, asks follow-up questions to gather missing details, then creates a properly categorized ticket while triggering the appropriate workflow. This happens automatically without manual ticket triage or workflow mapping for each request type.

Moveworks offers a powerful enterprise-grade assistant: it supports 100+ languages, provides conversational support in Slack (or other platforms), and can integrate with identity, HR, and IT systems to deliver cross‑system automation for global organizations. 

However, Moveworks’ full capabilities require substantial enterprise integration work, so for teams that want minimal setup and prefer staying inside Slack, Ravenna often delivers faster time-to-value, simpler workflows, and a lighter maintenance footprint.

Knowledge Management and Content Creation

Moveworks acts as a search layer that connects to your existing documentation repositories. It surfaces content based on user roles and permissions, but your team still maintains knowledge articles manually in their original systems. When content becomes outdated or gaps appear, you update those source systems yourself.

Ravenna builds your knowledge base automatically as your support team resolves tickets in Slack. Those conversations become searchable articles without manual documentation work. The system imports content from Notion, Google Drive, Confluence, Coda, and websites while syncing updates and preserving folder structures. And, when employees search through Ravenna's Slack assistant and no answer exists, the system creates a ticket and flags the gap. This shows your team exactly where documentation needs attention instead of leaving knowledge holes untracked.

Workflow Automation and System Integration

Moveworks connects to hundreds of enterprise applications and uses agentic AI to execute multi-step workflows across systems. Building custom workflows requires technical expertise and configuration work that can extend deployments across multiple quarters. Following the ServiceNow acquisition, Moveworks' integration roadmap will likely prioritize ServiceNow ecosystem connections. Teams using competing ITSM systems may find their workflows deprioritized as the product consolidates into ServiceNow's suite.

Ravenna provides a visual drag-and-drop workflow builder that connects triggers to actions without code. Workflows activate when tickets are created, status changes occur, or specific conditions are met. Actions include creating or updating tickets, sending Slack messages, and managing access through Okta. The Okta integration automates software access requests by importing applications and user groups directly into Ravenna. Approval chains route requests to appropriate managers with automatic Slack notifications, and SLA tracking escalates tickets that approach deadline thresholds.

Analytics and Visibility

Both Ravenna and Moveworks includes pre-built dashboards measuring ticket volume, agent workload, response times, assignment times, resolution times, and customer satisfaction scores. In both systems, you can build custom dashboards with filtering and aggregation to track metrics specific to your team's workflows and service levels.

The winner? Ravenna and Moveworks are evenly matched in this category.

Ravenna and Moveworks: Side-by-Side

Why Ravenna is the Better Choice

Ravenna takes a Slack-first approach, and doesn't treat Slack as just another integration. While Moveworks requires weeks of system mapping, enterprise integrations, and complex configurations, Ravenna connects in minutes and starts answering questions from your existing knowledge sources immediately.

With AI in ITSM becoming such an important part of internal enterprise processes, it's important to pick a solution that deeply integrates conversational AI.

Ravenna's AI learns from actual conversations and doesn't require upfront training. As you resolve tickets, you automatically build documentation that reduces future support volume. You get faster deployment, simpler maintenance, and support that improves with every interaction.

At the end of the day, the ServiceNow acquisition creates uncertainty around Moveworks' product direction, pricing, and feature roadmap. If you're not invested in the ServiceNow ecosystem, you risk vendor dependency that may deprioritize your ITSM stack.

Final Thoughts on AI Helpdesk Options for Slack-First Teams

Choosing a Moveworks alternative matters more now that ServiceNow owns the product. Ravenna gives you complete support functionality inside Slack without the integration complexity or vendor uncertainty. You can deploy in minutes, automate workflows without code, and watch your knowledge base grow as employees engage conversationally in the channels they already live in, like Slack, to get the support and information they need.

FAQ

What's the main difference between Ravenna and Moveworks for Slack users?

Ravenna operates entirely within Slack as a complete support system, while Moveworks treats Slack as one integration point among many and requires connections to separate ITSM platforms. Ravenna lets you create tickets with emoji reactions and manage everything in Slack threads, whereas Moveworks functions as a bot layer on top of your existing systems.

How does the ServiceNow acquisition affect Moveworks customers?

The acquisition introduces uncertainty around product roadmap, pricing changes, and integration priorities. Teams not using ServiceNow may find their ITSM systems deprioritized as Moveworks consolidates into the ServiceNow ecosystem, potentially creating vendor dependency issues.

Can Ravenna automatically build knowledge articles from support conversations?

Yes, when your team resolves a ticket in Slack, Ravenna converts that conversation into a searchable knowledge article with a single emoji reaction. This builds your support documentation automatically as you work, without manual article creation or maintenance.

How long does Ravenna deployment take compared to Moveworks?

Ravenna connects to Slack in minutes and immediately starts learning from your conversations and knowledge sources. Moveworks implementations typically require weeks or months of configuration, system mapping, and AI training across enterprise applications before the solution can respond to requests.

What integrations does Ravenna support for workflow automation?

Ravenna integrates with knowledge sources (Notion, Google Drive, Confluence, Coda), identity providers (Okta, Google Workspace, Entra ID), and issue trackers (Jira, Linear). The Okta integration automatically imports applications and user groups to handle software access requests and approval workflows directly in Slack.