The ITSM Platform
Built for Innovators
The ITSM Platform
Built for Innovators
Ravenna seamlessly integrates IT service management into modern tools like Slack. Streamline helpdesk operations, automate workflows, and empower teams with AI-driven support—all within the tools your employees already use every day.
Ravenna seamlessly integrates IT service management into modern tools like Slack. Streamline helpdesk operations, automate workflows, and empower teams with AI-driven support—all within the tools your employees already use every day.
Help in the flow of work
Transform conversations into actionable support tickets
Help in the flow of work
Transform conversations into actionable support tickets
Conversational Ticketing
Create and manage tickets naturally through Slack messages, eliminating the need for separate portals that no one uses.
Smart Categorization
AI automatically categorizes requests, assigns priority, and routes to the right team members
Ticket Lifecycle Management
Track, update, and resolve issues without leaving Slack, with full visibility into ticket status
01
Dynamic Knowledge from Slack
Create, search, and share knowledge articles directly within Slack channels
02
Intelligent Knowledge Capture
Automatically convert solved tickets into searchable knowledge articles
03
Self-Service Portal
Empower employees to find answers instantly through our AI-powered search and recommendation engine
04
Slack Home
View and action all tickets requiring your attention in one Slack view, eliminating the need to search through multiple channels.
Knowledge Management
Build a living knowledge base that evolves with your organization
Phaedra Disalvo
7:57 AM
How do I.. (two lines of question goes here)
Ravenna
APP
7:57 AM
(Answer goes here) Hi Jacob! Cursus scelerisque commodo placerat auctor amet viverra elementum commodo. Leo elit tellus at lacus elit odio tristique.
01
Dynamic Knowledge from Slack
Create, search, and share knowledge articles directly within Slack channels
02
Intelligent Knowledge Capture
Automatically convert solved tickets into searchable knowledge articles
03
Self-Service Portal
Empower employees to find answers instantly through our AI-powered search and recommendation engine
04
Slack Home
View and action all tickets requiring your attention in one Slack view, eliminating the need to search through multiple channels.
Knowledge Management
Build a living knowledge base that evolves with your organization
Phaedra Disalvo
7:57 AM
How do I.. (two lines of question goes here)
Ravenna
APP
7:57 AM
(Answer goes here) Hi Jacob! Cursus scelerisque commodo placerat auctor amet viverra elementum commodo. Leo elit tellus at lacus elit odio tristique.
Powerful Automations
Powerful Automations
Eliminate repetitive tasks with powerful automation
Eliminate repetitive tasks with powerful automation
I
T
S
M
Custom Workflows
Build no-code automation for common IT processes like onboarding, access requests, and software deployment
Approval Chains
Set up multi-step approval processes with automated notifications and reminders
SLA Management
Track and enforce service level agreements with automatic escalations and alerts
I
T
S
M
Custom Workflows
Build no-code automation for common IT processes like onboarding, access requests, and software deployment
Approval Chains
Set up multi-step approval processes with automated notifications and reminders
SLA Management
Track and enforce service level agreements with automatic escalations and alerts
Custom Workflows
Build no-code automation for common IT processes like onboarding, access requests, and software deployment
Approval Chains
Set up multi-step approval processes with automated notifications and reminders
SLA Management
Track and enforce service level agreements with automatic escalations and alerts
Analytics Dashboard
Data-driven insights to continuously improve your support
Powerful insights to elevate help desk performance.
Data-driven insights to continuously improve your support
Performance Metrics
Track resolution times, support volume, and team productivity in real-time dashboards
Satisfaction Tracking
Automatically collect and analyze feedback to measure employee satisfaction
Resource Optimization
Identify common issue patterns and recurring Identify bottlenecks and optimize resource allocation based on demand patterns across departments
Trend Analysis
Spot recurring issues and proactively address systemic problems
Ticket per Agent (avg)
14
+1.56% from last month
16
12
8
4
0
CSAT Score
80.5%
+2.21% from last month
100%
75%
50%
0%
Score Guide
20.5%
Very satisfied
SLA Compliance
90%
+1.2% from last month
Goal: 95%
Total Tickets
1,533
Breached
4
Avg. Resolution
30 minutes
AI Resolved Tickets
150
+50 from last month
150
100
50
0
4h 55m saved!
VID-14
Company Card Reimbursement
Performance Metrics
Track resolution times, support volume, and team productivity in real-time dashboards
Satisfaction Tracking
Automatically collect and analyze feedback to measure employee satisfaction
Resource Optimization
Identify common issue patterns and recurring Identify bottlenecks and optimize resource allocation based on demand patterns across departments
Trend Analysis
Spot recurring issues and proactively address systemic problems
Ticket per Agent (avg)
14
+1.56% from last month
16
12
8
4
0
CSAT Score
80.5%
+2.21% from last month
100%
75%
50%
0%
Score Guide
20.5%
Very satisfied
SLA Compliance
90%
+1.2% from last month
Goal: 95%
Total Tickets
1,533
Breached
4
Avg. Resolution
30 minutes
AI Resolved Tickets
150
+50 from last month
150
100
50
0
4h 55m saved!
VID-14
Company Card Reimbursement
A Suite of Tooling
Enterprise-grade ITSM designed for the modern workplace
Change Management
Plan, approve, and implement changes with minimal risk and disruption
Incident Response
Rapidly respond to and resolve service disruptions to minimize impact
Service Catalog
Create a centralized menu of standardized service offerings and requests
Release Management
Coordinate and track software deployments and updates across environments
Configuration Management
Maintain accurate records of IT infrastructure components and relationships
Enterprise Security
SOC 2 compliance, role-based access controls, and data encryption at rest and in transit
A Suite of Tooling
Enterprise-grade ITSM designed for the modern workplace
Change Management
Plan, approve, and implement changes with minimal risk and disruption
Incident Response
Rapidly respond to and resolve service disruptions to minimize impact
Service Catalog
Create a centralized menu of standardized service offerings and requests
Release Management
Coordinate and track software deployments and updates across environments
Configuration Management
Maintain accurate records of IT infrastructure components and relationships
Enterprise Security
SOC 2 compliance, role-based access controls, and data encryption at rest and in transit
Frequently asked questions
Frequently asked questions
How does Ravenna pricing work?
Who should use Ravenna?
How quickly can we get setup?
How does Ravenna integrate with Slack?
How does Ravenna assist with knowledge management?
How does Ravenna pricing work?
Who should use Ravenna?
How quickly can we get setup?
How does Ravenna integrate with Slack?
How does Ravenna assist with knowledge management?
How does Ravenna pricing work?
Who should use Ravenna?
How quickly can we get setup?
How does Ravenna integrate with Slack?
How does Ravenna assist with knowledge management?
Ravenna Manifesto
The traditional IT service desk is broken. Employees avoid poorly designed portals, IT teams struggle with disconnected tools, and valuable time is wasted switching between systems. Meanwhile, most interactions naturally happen in Slack—creating a growing disconnect between how work happens and how support is delivered.
Legacy ITSM solutions weren't built for today's collaborative workplaces. They force employees to leave their flow of work, navigate confusing interfaces, and wait hours or days for simple answers. The result? Frustrated teams, shadow IT, and operational inefficiency that impacts your entire business.
Ravenna Platform changes everything by bringing comprehensive ITSM functionality to where your teams already collaborate. We've reimagined service management from the ground up with Slack at its core, creating a seamless experience that feels natural, not forced.
No more context switching. No more adoption challenges. Just effortless IT support that fits perfectly into your modern workflow, making everyone more productive.
Kevin Coleman & Taylor Halliday
Co-founders
Ravenna Manifesto
The traditional IT service desk is broken. Employees avoid poorly designed portals, IT teams struggle with disconnected tools, and valuable time is wasted switching between systems. Meanwhile, most interactions naturally happen in Slack—creating a growing disconnect between how work happens and how support is delivered.
Legacy ITSM solutions weren't built for today's collaborative workplaces. They force employees to leave their flow of work, navigate confusing interfaces, and wait hours or days for simple answers. The result? Frustrated teams, shadow IT, and operational inefficiency that impacts your entire business.
Ravenna Platform changes everything by bringing comprehensive ITSM functionality to where your teams already collaborate. We've reimagined service management from the ground up with Slack at its core, creating a seamless experience that feels natural, not forced.
No more context switching. No more adoption challenges. Just effortless IT support that fits perfectly into your modern workflow, making everyone more productive.
Kevin Coleman & Taylor Halliday
Co-founders
Ready to revolutionize
your help desk?
Ready to revolutionize
your help desk?
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025