AI Intelligence for
your internal help desk
Ravenna Intelligence is a powerful AI layer that integrates with your existing systems. Automate knowledge management, enhance self-service, and gain actionable insights—all while meeting employees where they already work in Slack.
Automatic knowledge
Turn informal conversations into institutional knowledge
Knowledge Extraction
Get solutions to issues faster with answers based on existing knowledge base content.
Gap Analysis
Identify missing documentation based on frequently asked questions and common support requests
Knowledge Enrichment
Continuously improve existing documentation with new insights and solutions
01
Instant Answers
Provide immediate responses based on your knowledge base, documentation, and past conversations
02
Request Recognition
Automatically identify common requests and surface appropriate forms and workflows
03
Contextual Awareness
Deliver personalized responses based on employee roles, departments, and access levels
Immediate resolutions
Empower employees to solve their own problems
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7:57 AM
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Ravenna
APP
7:57 AM
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Integrates with tools you already use
Intelligence that works with your existing tools
I
T
S
M
Knowledge Sources
Connect to Confluence, Notion, Google Drive, Coda, web pages, and more
ITSM Platforms
Integrate with Fresh Service, Jira Service Management, ServiceNow, and other help desk solutions
Knowledge Sources
Sync with Okta and HR systems for role-based access and personalized support
Intelligent analytics
Actionable insights that drive continuous improvement
Knowledge Coverage
Track how effectively your documentation addresses employee questions
Self-Service Success
Measure ticket deflection and resolution rates through AI assistance
Topic Clustering
Identify common issue patterns and recurring questions across departments
ROI Metrics
Quantify time saved through automation and self-service enablement
Ticket per Agent (avg)
14
+1.56% from last month
16
12
8
4
0
CSAT Score
80.5%
+2.21% from last month
100%
75%
50%
0%
Score Guide
20.5%
Very satisfied
SLA Compliance
90%
+1.2% from last month
Goal: 95%
Total Tickets
1,533
Breached
4
Avg. Resolution
30 minutes
AI Resolved Tickets
150
+50 from last month
150
100
50
0
4h 55m saved!
VID-14
Company Card Reimbursement
A powerful suite of AI tools
Enterprise-ready intelligence that transforms help desk operations
Conversational AI
Natural language understanding that interprets employee questions and provides relevant answers
Knowledge Ingestion
Automatic processing of documentation from multiple sources to build a comprehensive knowledge graph
Metadata Filtering
Deliver different responses based on employee roles, departments, and other contextual factors
Two-way Sync
Keep your knowledge base and help desk system up to date with insights from Slack conversations
Ticket Categorization
Automatically classify and route incoming requests according to your existing categories
Language Intelligence
Break down language barriers with AI that understands and responds in different languages
Continuous Learning
AI that gets smarter with every interaction, adapting to your unique organizational needs
Enterprise Security
Connect and extend platform functionality with the Ravenna REST API.
Frequently asked questions
How does Ravenna pricing work?
Who should use Ravenna?
How quickly can we get setup?
How does Ravenna integrate with Slack?
How does Ravenna assist with knowledge management?
Ravenna Manifesto
The way we work has fundamentally changed.
Today, employees connect and collaborate in real time through messaging tools like Slack and Teams. They expect instant answers and seamless support in the very channels where work gets done. While our ways of working have evolved, enterprise service management has not. It remains fragmented and clunky—tethered to outdated portals, slow processes, and tickets that seem to vanish. IT, HR, finance, and operations teams are drowning in repetitive tasks, struggling to keep up with the demands of a workforce that wants everything to be as simple as sending a quick message.
This gap isn’t just inconvenient; it’s wasteful and frustrating. Employees lose valuable time searching for information, while operations teams battle tedious workflows and mounting backlogs. Burnout ensues. AI is supposed to help, but bolting automation onto legacy systems just adds complexity—keeping everyone stuck in the past.
At Ravenna, we believe there’s a better way. If modern internal service and support were being invented from scratch today, it wouldn’t look anything like the bloated ticketing systems of old. It would live where people already collaborate, harness AI to automate repetitive requests, and free teams to focus on higher-level problem-solving. That’s exactly what we’re building: a modern help desk that meets employees on Slack and Teams, learns from every interaction, and empowers IT, HR, finance, or any other function to deliver instant, effortless experiences.
It’s time to stop accepting inefficiency as the norm. AI can unlock a new era of enterprise service management—one where support is effortless, intelligent, and built for the way we work today.
The future of enterprise service management is here. Welcome to Ravenna.
Kevin Coleman & Taylor Halliday
Co-founders
Ravenna Software, Inc., 2025