Introducing the Workflow Builder

May 9, 2025

v 1.3.2

Automate your repetitive tasks with our new visual Workflow Builder. This powerful engine allows you to create custom automations based on triggers and actions.


  • Visual, No-Code Interface: Drag and drop triggers (e.g., "Ticket Created") and actions (e.g., "Assign User") to build powerful workflows.


  • Conditional Logic: Use filters to ensure workflows only run when specific conditions are met, such as a ticket having a "High" priority.


  • External Integrations: Build workflows that interact with other systems. Initial support includes actions for Slack and Okta.




Ready to revolutionize

your help desk?

Ready to revolutionize

your help desk?

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025