A SERVICENOW ALTERNATIVE FOR INTERNAL SUPPORT
A SERVICENOW ALTERNATIVE FOR INTERNAL SUPPORT
The ServiceNow Alternative That Goes Live in Weeks
Most teams go live on Ravenna in a few weeks. AI Agents answer questions and handle access requests in Slack and Teams, follow your approval rules and take action in connected tools such as Okta. When a request needs IT, it arrives with the conversation intact, and your team can change any workflow without waiting on a platform admin.
Most teams go live on Ravenna in a few weeks. AI Agents answer questions and handle access requests in Slack and Teams, follow your approval rules and take action in connected tools such as Okta. When a request needs IT, it arrives with the conversation intact, and your team can change any workflow without waiting on a platform admin.
See how Ravenna handles a request your team deals with every day.
See how Ravenna handles a request your team deals with every day.
Loved by employees at:
Does Your Service Desk Need an Enterprise Platform?
ServiceNow puts incident management, change management and a CMDB on one platform. If your operations run on those, the breadth is worth paying for. Most of the IT leaders we talk to need something smaller: a service desk for the everyday requests people already ask about in chat, without a months-long implementation or a full-time admin to keep it running.
Support That Stays in the Conversation
Teams told us most of their requests already skip the ServiceNow portal and land in a Slack channel. ServiceNow supports Slack and Teams through integrations connected to its platform. Ravenna turns employee messages into tickets, keeps replies and updates in the conversation, and gives IT a record to manage. Employees can follow their request without repeating the details in a portal, while your team keeps track of the work.
Support That Stays in the Conversation
Teams told us most of their requests already skip the ServiceNow portal and land in a Slack channel. ServiceNow supports Slack and Teams through integrations connected to its platform. Ravenna turns employee messages into tickets, keeps replies and updates in the conversation, and gives IT a record to manage. Employees can follow their request without repeating the details in a portal, while your team keeps track of the work.
Know Which AI Capabilities You're Buying
ServiceNow includes AI across its ITSM packages, with its L1 Service Desk AI Specialist listed in Prime. Pricing is by custom quote. With Ravenna, start with the requests you want to automate. We'll walk through the workflows, integrations and plan you'd need to run them.
Know Which AI Capabilities You're Buying
ServiceNow includes AI across its ITSM packages, with its L1 Service Desk AI Specialist listed in Prime. Pricing is by custom quote. With Ravenna, start with the requests you want to automate. We'll walk through the workflows, integrations and plan you'd need to run them.
Live in Weeks, Then Run It Yourself
Pick the requests that take up most of your team's time, connect Okta or your HRIS and set the approval rules. Most teams have those running within a few weeks. From there, the people on your service desk can change workflows on the visual canvas themselves.
Live in Weeks, Then Run It Yourself
Pick the requests that take up most of your team's time, connect Okta or your HRIS and set the approval rules. Most teams have those running within a few weeks. From there, the people on your service desk can change workflows on the visual canvas themselves.
Keep Support Where Your Team Already Works
An employee asks for access in Slack. Someone from IT collects the details, finds the approver and makes the change. The request is simple, but coordinating it still takes time.
Ravenna handles that coordination through the rules you set. AI Agents gather the details, access policies route approvals and connected tools carry out supported actions. When a person needs to take over, the ticket keeps the conversation with it.
Employees can follow progress where they asked for help, and IT can review what happened without piecing it together from separate messages.
Ask for Help Where You Work.
Get Support in the Same Conversation.
An employee asks for access in Slack. Someone from IT collects the details, finds the approver and makes the change. The request is simple, but coordinating it still takes time.
Ravenna handles that coordination through the rules you set. AI Agents gather the details, access policies route approvals and connected tools carry out supported actions. When a person needs to take over, the ticket keeps the conversation with it.
Employees can follow progress where they asked for help, and IT can review what happened without piecing it together from separate messages.
Ask for Help Where You Work.
Get Support in the Same Conversation.
What resolution looks like in Ravenna
What resolution looks like in Ravenna
See What Happens After Someone Asks for Help
01
Requests Resolve in the Thread
An engineer asks in Slack for 12 hours of access to an analytics group. Ravenna checks the configured access policy, collects the required justification and sends the request to the designated approver. After approval, Ravenna adds the engineer to the mapped Okta group and updates the ticket. IT can review the record without adding the engineer to the group by hand.
Requests Resolve in the Thread
Automation You Can Read
Access That Follows Your Rules
01
Requests Resolve in the Thread
An engineer asks in Slack for 12 hours of access to an analytics group. Ravenna checks the configured access policy, collects the required justification and sends the request to the designated approver. After approval, Ravenna adds the engineer to the mapped Okta group and updates the ticket. IT can review the record without adding the engineer to the group by hand.
Requests Resolve in the Thread
Automation You Can Read
Access That Follows Your Rules
01
Requests Resolve in the Thread
An engineer asks in Slack for 12 hours of access to an analytics group. Ravenna checks the configured access policy, collects the required justification and sends the request to the designated approver. After approval, Ravenna adds the engineer to the mapped Okta group and updates the ticket. IT can review the record without adding the engineer to the group by hand.
Requests Resolve in the Thread
Automation You Can Read
Access That Follows Your Rules
Plan Your Move From ServiceNow
Get Your First Requests Live in Weeks
Get Your First Requests Live in Weeks
You don't need to move everything on day one. Start with the request types, approval rules and knowledge your team relies on. Map them to Ravenna before you switch, then connect the systems each workflow needs. You'll have a clear view of what to recreate, what to simplify and what should stay in ServiceNow.
You don't need to move everything on day one. Start with the request types, approval rules and knowledge your team relies on. Map them to Ravenna before you switch, then connect the systems each workflow needs. You'll have a clear view of what to recreate, what to simplify and what should stay in ServiceNow.
What to Plan For:
Recreate priority catalog items as request types and forms in Ravenna
Configure approval rules for the requests you're moving, with approvers able to respond in chat
Connect knowledge in Confluence, Notion, Google Drive or Guru, and plan how to move articles stored in ServiceNow
Keep supported identity, device and HR systems, such as Okta, Entra ID, Jamf Pro, Intune, Workday and BambooHR
Plan how to export and retain historical tickets for your audit requirements
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
Built for enterprise,
secure by design
Built for enterprise,
secure by design
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
SOC2
HIPAA
GDPR
FAQ
What Is the Best Alternative to ServiceNow?
Ravenna is a strong fit if your priority is handling internal IT, HR and Ops requests in Slack or Microsoft Teams. It combines ticket management with AI Agents and workflows that can act in connected tools. Compare the requests you need to handle and the approval rules they need to follow.
What Is the Best Alternative to ServiceNow?
Ravenna is a strong fit if your priority is handling internal IT, HR and Ops requests in Slack or Microsoft Teams. It combines ticket management with AI Agents and workflows that can act in connected tools. Compare the requests you need to handle and the approval rules they need to follow.
Does ServiceNow Work in Slack and Microsoft Teams?
Yes. ServiceNow supports Virtual Agent conversations in Slack and Teams through integrations connected to its platform. Ravenna also lets employees request help and follow ticket updates in chat, with approvals and actions based on your configuration. Ravenna's Microsoft Teams integration is currently in early access; contact us to enable it for your team.
Does ServiceNow Work in Slack and Microsoft Teams?
Yes. ServiceNow supports Virtual Agent conversations in Slack and Teams through integrations connected to its platform. Ravenna also lets employees request help and follow ticket updates in chat, with approvals and actions based on your configuration. Ravenna's Microsoft Teams integration is currently in early access; contact us to enable it for your team.
Is Moveworks Still an Alternative to ServiceNow?
Moveworks remains available as a standalone AI product, though ServiceNow acquired the company on December 15, 2025. You can buy it independently of a ServiceNow deployment, so the acquisition alone doesn't rule it out as an option.
Is Moveworks Still an Alternative to ServiceNow?
Moveworks remains available as a standalone AI product, though ServiceNow acquired the company on December 15, 2025. You can buy it independently of a ServiceNow deployment, so the acquisition alone doesn't rule it out as an option.
Can Ravenna Replace ServiceNow Across the Whole Enterprise?
Ravenna focuses on internal IT, HR and Ops support, and can replace the service desk workflows it supports. It doesn't replace every ServiceNow product. If your setup also depends on IT operations management, security operations or a CMDB-driven change process, review those dependencies before planning a full move.
Can Ravenna Replace ServiceNow Across the Whole Enterprise?
Ravenna focuses on internal IT, HR and Ops support, and can replace the service desk workflows it supports. It doesn't replace every ServiceNow product. If your setup also depends on IT operations management, security operations or a CMDB-driven change process, review those dependencies before planning a full move.
Bring a Request You'd Normally
File in ServiceNow
We'll walk through how Ravenna would handle it, including the connected tools and approval rules it needs. You'll see which steps can be automated and where your team would stay involved. We'll also give you a realistic timeline for getting it live.
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026