Verify first, automate second

Push-based identity verification in workflows

A new Verify Identity with Push action sends an Okta Verify push notification to a user and waits for their response. The action supports if/else branching so workflows can follow different paths depending on whether the user approves or denies. Require step-up verification before granting access to sensitive resources, confirming high-risk changes, or completing privileged operations.

Learn more

Bulk actions with workflow loops

Workflows now support a Loop action that iterates through collections of items, executing contained actions for each one. Process lists of users, tickets, or other data returned by actions like Search Tickets or List Groups. Send a notification to every ticket in a set of search results, perform bulk updates on a group of users, or chain together multi-step operations across an entire collection.

Learn more

Other updates

  • Parent ticket support in Update Ticket action lets you organize tickets into parent-child hierarchies programmatically through workflows → Learn more

  • Google Workspace Create User action now supports additional profile fields including department, job title, manager, organizational unit, and recovery contact info → Learn more

  • Google Workspace Get Group action returns an isSuccess boolean for conditional branching and includes group owner and manager IDs → Learn more

  • Google Workspace Create Group action supports adding multiple owners when provisioning groups → Learn more

  • Google Workspace user sync now excludes suspended and archived users, keeping your Ravenna user directory aligned with your active roster → Learn more

Ready to revolutionize

your help desk?

Ready to revolutionize

your help desk?

Ravenna Software, Inc., 2026

Ravenna Software, Inc., 2026

Ravenna Software, Inc., 2026

Ravenna Software, Inc., 2026