Vault: Under lock and key
Secure API credentials with Vault
Workflows that call external APIs no longer need credentials hardcoded into individual steps. Vault provides encrypted, organization-level storage for API keys, tokens, and secrets. Admins create credentials once, and any workflow can reference them at runtime through the HTTP Request action. Credentials are encrypted at rest and never displayed after creation, so sensitive values stay out of plain sight.
Smarter workflow auto-triggers
Workflow auto-trigger detection now reads the intent behind agent rules instead of scanning for specific keywords. If a rule's purpose is to run a workflow immediately, the agent picks up on that context and skips the confirmation step. The same logic recognizes when a user has already confirmed in conversation, avoiding redundant prompts.
Send and resolve in one click
The ticket composer now includes a Send and resolve option that combines replying and closing a ticket into a single action. Choose it once and it becomes the default for subsequent messages in that ticket. Keyboard shortcut support included.
Other updates
Email footer customization lets admins append rich text content like disclaimers and contact info to all outbound emails from a channel. Learn more
MCP server now supports listing assigned task items for the current user. Learn more
Google Create Group action now supports assigning the Managers role when provisioning groups. Learn more
Duplicate agent rules lets you clone a rule to the same agent or a different one for faster configuration. Learn more
Ticket create API now accepts a requesterEmail field to set the requester by email instead of user ID. Learn more
Quality of life updates
Public thread reply warning displays an ephemeral notice when users reply in the public request thread of a private ticket
Jira setup now specifies that a standard user account is required, not a managed service account
