Ticket Link Action

Workflows can now automatically generate ticket links such as new Google Groups, Slack channels, or other resources and attach them to the original request for better visibility.

Why we built it

Teams often spin up new resources as part of fulfilling a request, but those links were easy to lose and hard to track. Customers wanted a way to keep related resources and the original ticket connected.

What you can do with it

Automatically attach generated links to the originating request, creating cleaner audit trails and reducing the time spent searching for related resources.

Use task completion as a workflow trigger to keep work moving. You can reference both the finishing task and the task that comes next, giving you more flexibility in how you automate handoffs.

Learn more about using Ticket Link Actions in our documentation.