Request Type Folders

We’ve redesigned Request Types and added Folders to make organizing and navigating easier. The new look matches the style you’re already familiar with from workflows and knowledge pages, so everything feels consistent across the platform.

Why We Built It

Many teams told us they loved the clarity of our workflow and knowledge folder system, and wanted the same for requests. By introducing folders and updating the UI, we’re helping you keep request types tidy, organized, and aligned with how you already work.

What You Can Do With It

• Group related request types into folders for easier navigation

• Mirror the same structure you use for workflows and knowledge pages

• Create cleaner spaces for your team, making it easier for everyone to find and use requests

Learn More

📘 See the full documentation