On-Call Routing + Ticket Delegation
Feb 24, 2026
Out of office and ticket delegation
Ravenna now offers a dedicated user settings page where team members can configure their profile, assign delegates, and manage out of office status. Delegates receive ticket assignments and approvals on your behalf, and OOO status can sync automatically from Slack, so tickets are always routed to an available team member.
Learn more about user settings
On-call schedule routing with Incident.io
The Incident.io integration now supports on-call schedule routing, retrieving all users currently on-call for a specific schedule and matching them to Ravenna users by email. Use it to auto-assign tickets, notify on-call engineers, or build dynamic routing rules.
Learn more about Incident.io workflows
Smart ticket link names
Ticket links now auto-populate with page titles when you paste a URL. Ravenna fetches the page title from the linked site's metadata, or uses the ticket title for internal Ravenna links, saving you from manually typing link names.
Other updates
Iru Assign Blueprint workflow action for device configuration management.
Configurable sync intervals for Jira, Freshservice, and Linear integrations.
Google Workspace Get Group action now returns group manager IDs.
Quality of life updates
Workspace settings expanded with General section details, bot users, and Slack appearance tabs.
Notion linked database troubleshooting for knowledge sync errors.
Slack Create Ticket Thread action now creates or replaces request threads.
Category column and custom field grouping in table views.
