New User Onboarding Resources

Rolling out a new service desk platform is exciting, but we know the real challenge comes next: getting your team comfortable and productive with Ravenna as quickly as possible.

Today, we're launching comprehensive User Onboarding Resources designed to eliminate the guesswork from team adoption and turn your colleagues into Ravenna power users.

The Onboarding Challenge

Rolling out new tools is never easy. Teams usually run into the same problems:

• Some people jump in, others resist

• The same "how do I..." questions get asked again and again

• Early excitement fades without clear guidance

• IT ends up playing full-time Ravenna tutor

• Teams invent their own (sometimes incorrect) workflows

We built these resources to make onboarding smoother and more consistent.

What's Now Available

📢 Ready-to-Send Announcements

No more staring at a blank Slack message. We've created 8 announcement templates for every rollout scenario: quick intros, feature highlights, benefit-driven messages, department rollouts, casual team intros, pilot programs, executive notes, and follow-ups. Each one is customizable with your company's details and tone.

📚 Complete User Handbooks

We've written two full handbooks so your team has everything they need:

• Quirky Edition – Fun, conversational, filled with real examples and visuals. Great for creative or culture-forward teams.

• Simple Edition – Clear, structured, professional. Ideal for enterprises and formal workplaces.

Both editions cover everything from basic requests to advanced approvals, with screenshots, demos, and practical tips.