New User Onboarding Resources

Sep 12, 2025

The Onboarding Challenge

Rolling out new tools is never easy. Teams usually run into the same problems:

  • Some people jump in, others resist

  • The same “how do I…” questions get asked again and again

  • Early excitement fades without clear guidance

  • IT ends up playing full-time Ravenna tutor

  • Teams invent their own (sometimes incorrect) workflows

We built these resources to make onboarding smoother and more consistent.

What’s Now Available
📢 Ready-to-Send Announcements

No more staring at a blank Slack message. We’ve created 8 announcement templates for every rollout scenario: quick intros, feature highlights, benefit-driven messages, department rollouts, casual team intros, pilot programs, executive notes, and follow-ups. Each one is customizable with your company’s details and tone.

📚 Complete User Handbooks

We’ve written two full handbooks so your team has everything they need:

  • Quirky Edition – Fun, conversational, filled with real examples and visuals. Great for creative or culture-forward teams.

  • Simple Edition – Clear, structured, professional. Ideal for enterprises and formal workplaces.

Both editions cover everything from basic requests to advanced approvals, with screenshots, demos, and practical tips.

🗂 Pre-formatted Notion Guides

If your team uses Notion, we’ve got pre-formatted templates ready to drop in. They’re easy to customize, match your existing documentation style, and plug right into your knowledge base.

What’s Inside the Handbooks
  • Core features like submitting requests, tracking progress, and approval workflows

  • Advanced tips on public vs. private requests, training the knowledge base, and troubleshooting

  • Interactive elements with video demos, visual guides, and best practices

Why This Matters
  • Faster Adoption – Clear guidance from day one means quicker confidence and productivity.

  • 🔄 Reduced Support Load – Fewer repeated questions for IT, more self-service answers.

  • 🎨 Customizable Content – Tailor announcements and guides to your company’s workflows.

  • 📋 Consistent Experience – Every employee gets the same high-quality introduction to Ravenna.

How to Roll This Out
  1. Choose your approach – Pick an announcement template and handbook edition that fits your culture.

  2. Launch communication – Send your announcement, share the handbook, and pin resources in Slack.

  3. Support adoption – Use follow-ups to keep momentum and point people to the docs when questions arise.


Ready to revolutionize

your help desk?

Ready to revolutionize

your help desk?

Designed and built in Seattle, WA
— Powered by AI.

Ravenna Software, Inc., 2025

Designed and built in Seattle, WA
— Powered by AI.

Ravenna Software, Inc., 2025

Designed and built in Seattle, WA — Powered by AI.

Ravenna Software, Inc., 2025

Designed and built in Seattle, WA
— Powered by AI.

Ravenna Software, Inc., 2025