New Ticket Creation Modal
Oct 23, 2025
We’ve introduced a new Ticket Creation Modal to make it faster and easier to create tickets. The updated design supports quick ticket creation across workspaces and queues, with a cleaner and more intuitive experience overall.
Why we built it
Customers told us that creating multiple tickets or managing tickets across different queues was slow and cumbersome. We built the new modal to streamline that workflow and reduce friction for teams handling large volumes of support requests.
What you can do with it
You can now quickly create single or bulk tickets across workspaces and queues, attach files directly, and move through the process without switching contexts. The cleaner layout helps you stay focused and get more done in less time.
To start using the new Ticket Creation Modal, check out the documentation
