MCP: Talk to your tickets
Connect AI assistants to Ravenna with MCP
The Ravenna MCP server opens your workspace to AI assistants like Claude, Cursor, and VS Code through the Model Context Protocol. Instead of switching between tools, you can manage tickets, look up users, configure access policies, and more from a single conversation.
Agents pick the single best matching rule
When multiple agent rules could apply to a request, the agent now selects the single most specific match instead of trying to satisfy several rules at once. This produces more predictable, focused responses and reduces confusion when rules overlap.
Workflow triggers show a confirmation button
Workflows triggered without a form now present a confirmation button by default, giving the requester a chance to review before execution begins. Agents can still auto-trigger workflows when rules explicitly call for it.
Other updates
Group Lookup agent tool searches for user groups by name during conversational form filling, making it easier to populate group selection fields without typing exact names → Learn more
User group workspace scoping enforces workspace-aware visibility for manually created groups in select fields, with allowlist configuration for fine-grained control → Learn more
Slack thread link as workflow variable provides a clickable Slack thread URL under Ticket > Slack > Thread > Link, so workflows can pass conversation context to webhooks and downstream steps → Learn more
Quality of life updates
Workflow step management now supports deleting individual steps or entire branches, with keyboard shortcuts for common actions → Learn more
Workflow badge navigation opens the specific workflow run in a new browser tab when you click the badge on ticket events → Learn more
