Major AI and Workflow Enhancements

This release is packed with features to make Ravenna smarter and more automated.

• AI-Powered Tags & Titles: Stop manually categorizing tickets. Ravenna's AI will now automatically generate a concise, human-readable title for new tickets and apply relevant tags based on the message content.
  
  
  

• AI Personality: Customize the tone and style of your AI assistant. Use the new Personality settings to define a custom prompt, adjust the response length, and control the use of emojis to match your company's culture.
  
  
  

• Slack Workflow Integration: Embed Ravenna's request forms directly into your Slack Workflows. This allows you to create pinned, easily accessible forms in any channel or canvas.
  
  
  

• Customizable Analytics Dashboards: Get deeper insights into your operations with our upgraded analytics. Build custom dashboards with metrics and time-series charts to slice and dice your ticket data by any attribute.