We’ve completely redesigned our dashboard widgets to provide more actionable insights at a glance. The new widgets feature improved metric tracking, trend analysis, and preview capabilities to help teams better understand their data. With more intuitive visualizations, users can quickly identify patterns and make informed decisions.

Redesigned for clearer, more actionable insights
Improved metric tracking, trend analysis, and preview features
More intuitive visualizations to spot patterns and guide decisions faster

Other Improvements

Alongside the redesigned dashboard widgets, we’ve shipped several updates to improve workflow efficiency, data visualization, and integrations:

AI Workflows: Automatic ticket summaries, smarter request type detection, and improved conditional logic.
Notion Integration: Now indexes databases for faster, CSV-style search.
Okta: Stronger security with encrypted authentication and improved metadata handling.
Tickets: Smoother navigation between parent/child tickets and more reliable shared views.
Filtering: More accurate date handling, global filters, and group-by options.