Copilot can handle that
March 9, 2026
AI-powered assistance for everything in Ravenna
Copilot is an AI assistant built into the Ravenna web app that knows your workspace inside and out. It understands your tickets, workflows, knowledge base, and team configuration, so you can skip the clicking and just describe what you need.
Whether you're triaging a backlog, setting up a new automation, or tracking down a company policy, Copilot works alongside you in a single chat panel. No context-switching, no hunting through menus. Just tell it what you want and it handles the rest.
Manage tickets without the busywork
Search and filter tickets by status, priority, assignee, or keyword. Pull up ticket details, draft responses in context, summarize long conversation threads, and create or update tickets, all without leaving the chat. Copilot pulls in the right context automatically so you spend less time navigating and more time resolving.
Build automations in plain language
Describe the workflow you want and Copilot builds it, complete with triggers, conditions, approval steps, and branching logic. Need to edit an existing workflow or troubleshoot a failed run? Copilot already has context about the workflow's setup and history, so you can iterate without starting from scratch.
Configure agents, channels, and forms through conversation
Set up AI agents with custom rules and personalities, configure channels for ticket intake, and build forms with the right fields, all by describing what you need. Copilot knows your workspace structure, so it can suggest configurations that fit how your team already works.
Other updates
Real-time Slack status sync detects status changes instantly via Slack events instead of polling every 30 minutes. Your out of office status updates the moment you change your Slack status, so ticket routing and delegation respond immediately → Learn more
Custom display names for synced applications let you rename applications from identity providers like Okta, Google Workspace, and Microsoft Entra ID. Set a name that makes sense to your team while keeping the original integration name intact for syncing → Learn more
Add Followers workflow action now supports selecting from user groups, including groups synced from third-party integrations. Keep entire teams in the loop on relevant tickets without adding followers one by one → Learn more
