Approval Capabilities

Jan 22, 2025

v 1.2.6

We’re excited to announce the launch of Approval Capabilities, making your ticketing workflows smoother. Here’s what’s new:

  • Approval Tickets:

    - Create tickets requiring approvals for actions like website updates, access requests, or policy changes.

    - Add or modify approvers at any stage of the ticket lifecycle.

  • Approval Notifications:

    - Approvers receive instant notifications in Slack DMs and email.

    - Notifications include ticket details with one-click options to approve or decline.

  • Tracking & Reporting:

    - All approvals are timestamped and recorded in Ravenna for complete visibility.

    - Syncs automatically across Slack and the Ravenna dashboard.

Approval Capabilites
Approval Capabilites

Ready to revolutionize

your help desk?

Ready to revolutionize

your help desk?

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025

Ravenna Software, Inc., 2025