Approval Capabilities

We’re excited to announce the launch of Approval Capabilities, making your ticketing workflows smoother. Here’s what’s new:

• Approval Tickets:

  - Create tickets requiring approvals for actions like website updates, access requests, or policy changes.

  - Add or modify approvers at any stage of the ticket lifecycle.
  
  

• Approval Notifications:

  - Approvers receive instant notifications in Slack DMs and email.

  - Notifications include ticket details with one-click options to approve or decline.
  
  

• Tracking & Reporting:

  - All approvals are timestamped and recorded in Ravenna for complete visibility.

  - Syncs automatically across Slack and the Ravenna dashboard.