THE SLACK-NATIVE AGENTIC SERVICE DESK
Autonomous IT support
that lives in Slack and Teams
Ravenna resolves employee requests right in Slack and Teams, and lets you decide how far the agent can act on each one. Serval scatters focus by pulling in email and a web portal. If your team works in chat, this is the comparison you want.
Ravenna resolves employee requests right in Slack and Teams, and lets you decide how far the agent can act on each one. Serval scatters focus by pulling in email and a web portal. If your team works in chat, this is the comparison you want.
See it resolve a live request on your own stack.
See it resolve a live request on your own stack.
Loved by employees at:
Loved by employees at:
Loved by employees at:
Loved by employees at:
Built for the way
Modern IT teams work
The biggest differences aren't found on a feature checklist. They show up in how employees ask for help, how much control your team has, and how quickly you can get live.
Built for chat
Ravenna is designed to work exceptionally well in Slack and Teams, where employees already ask for help.
Built for chat
Ravenna is designed to work exceptionally well in Slack and Teams, where employees already ask for help.
You hold the control
Grade every request type from L0 to L5 and decide what the agent handles alone. Serval quotes a single 50% guarantee with no graded autonomy you can set per request type.
You hold the control
Grade every request type from L0 to L5 and decide what the agent handles alone. Serval quotes a single 50% guarantee with no graded autonomy you can set per request type.
Live without a pilot
Your admins connect the tools and build automations themselves, in chat, from day one. Serval routes through a multi-phase pilot with a deployment engineer before you launch.
Live without a pilot
Your admins connect the tools and build automations themselves, in chat, from day one. Serval routes through a multi-phase pilot with a deployment engineer before you launch.
Why teams choose
Ravenna over Serval
Ravenna does one job exceptionally well without scattering focus. It handles employee requests in Slack and Teams, and it lets you set how far the agent goes on each type: a password reset can run on its own, while admin on a production database waits for a person until you've seen it earn more room. You set that line per request type and move it when you're ready.
Serval works differently. It's a broad platform, ticketing plus access provisioning plus an asset inventory, and its agent covers Slack and Teams like Ravenna, then adds email and a web portal on top. That's more surface to configure and keep consistent, the portal mostly goes unused, and getting live runs through a multi-phase pilot staffed by a Serval deployment engineer. Under the hood, its agent writes and runs code for each workflow, which some teams appreciate being able to inspect and others find harder to read at a glance. Pricing and rollout tend to be sized for larger deployments, so smaller teams often find the cost and setup heavier than they expected.
Ravenna does one job exceptionally well without scattering focus. It handles employee requests in Slack and Teams, and it lets you set how far the agent goes on each type: a password reset can run on its own, while admin on a production database waits for a person until you've seen it earn more room. You set that line per request type and move it when you're ready.
Serval works differently. It's a broad platform, ticketing plus access provisioning plus an asset inventory, and its agent covers Slack and Teams like Ravenna, then adds email and a web portal on top. That's more surface to configure and keep consistent, the portal mostly goes unused, and getting live runs through a multi-phase pilot staffed by a Serval deployment engineer. Under the hood, its agent writes and runs code for each workflow, which some teams appreciate being able to inspect and others find harder to read at a glance. Pricing and rollout tend to be sized for larger deployments, so smaller teams often find the cost and setup heavier than they expected.
Ravenna does one job exceptionally well without scattering focus. It handles employee requests in Slack and Teams, and it lets you set how far the agent goes on each type: a password reset can run on its own, while admin on a production database waits for a person until you've seen it earn more room. You set that line per request type and move it when you're ready.
Serval works differently. It's a broad platform, ticketing plus access provisioning plus an asset inventory, and its agent covers Slack and Teams like Ravenna, then adds email and a web portal on top. That's more surface to configure and keep consistent, the portal mostly goes unused, and getting live runs through a multi-phase pilot staffed by a Serval deployment engineer. Under the hood, its agent writes and runs code for each workflow, which some teams appreciate being able to inspect and others find harder to read at a glance. Pricing and rollout tend to be sized for larger deployments, so smaller teams often find the cost and setup heavier than they expected.
The Ravenna difference
Ravenna is built to resolve requests,
not manage more tools.
01
Stop building portal graveyards
Employees don't open new apps to report issues, they message their team. While other platforms force users into unused portals and email threads, Ravenna lives where work happens. A request in Slack or Teams gets resolved in that same thread. No training, no new apps, no friction.
Stop building portal graveyards
Total control, request by request
Live in days, not months
01
Stop building portal graveyards
Employees don't open new apps to report issues, they message their team. While other platforms force users into unused portals and email threads, Ravenna lives where work happens. A request in Slack or Teams gets resolved in that same thread. No training, no new apps, no friction.
Stop building portal graveyards
Total control, request by request
Live in days, not months
01
Stop building portal graveyards
Employees don't open new apps to report issues, they message their team. While other platforms force users into unused portals and email threads, Ravenna lives where work happens. A request in Slack or Teams gets resolved in that same thread. No training, no new apps, no friction.
Stop building portal graveyards
Total control, request by request
Live in days, not months
You're always in control.
Switch to Ravenna
and give control back
to your support team
What moving to Ravenna actually looks like
Stop settling for "black box" automation. Ravenna puts you back in the driver’s seat. Connect your tools, set your own autonomy thresholds, and watch resolutions happen entirely in-chat, no rigid pilots or portal-hopping required.
Stop settling for "black box" automation. Ravenna puts you back in the driver’s seat. Connect your tools, set your own autonomy thresholds, and watch resolutions happen entirely in-chat, no rigid pilots or portal-hopping required.
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
InteGRATIONs
Integrated with the tools you already use
Pull data and automate workflows across your entire stack
Built for enterprise,
secure by design
Built for enterprise,
secure by design
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
From request to resolution, give your teams full context, automated workflows, and AI assistance, all within Slack.
SOC2
HIPAA
GDPR
FAQ
Does Ravenna work in Microsoft Teams?
Yes. Ravenna runs in both Slack and Teams. Serval covers those two as well, then adds email and a web portal, which is more surface to manage for the same result.
Does Ravenna work in Microsoft Teams?
Yes. Ravenna runs in both Slack and Teams. Serval covers those two as well, then adds email and a web portal, which is more surface to manage for the same result.
Is Serval a fit for you?
If your goal is one vendor for ticketing, access, and assets, Serval is built for that. Weigh what's attached: email and a web portal your employees likely won't use, a multi-phase pilot with a deployment engineer to launch, and a migration off your current stack. A Slack or Teams team that mainly wants the helpdesk running on its own gets there faster with Ravenna.
Is Serval a fit for you?
If your goal is one vendor for ticketing, access, and assets, Serval is built for that. Weigh what's attached: email and a web portal your employees likely won't use, a multi-phase pilot with a deployment engineer to launch, and a migration off your current stack. A Slack or Teams team that mainly wants the helpdesk running on its own gets there faster with Ravenna.
What is the L0 to L5 autonomy framework?
It's how Ravenna grades how independently the agent handles each request type, from L0 (fully manual) to L5 (fully autonomous). You set the level per request class and raise it as trust grows. Serval quotes a single automation rate and gives you no equivalent per-request control.
What is the L0 to L5 autonomy framework?
It's how Ravenna grades how independently the agent handles each request type, from L0 (fully manual) to L5 (fully autonomous). You set the level per request class and raise it as trust grows. Serval quotes a single automation rate and gives you no equivalent per-request control.
See a request resolve
in your own workspace
See a request resolve in your own workspace
Book a demo and we'll run a real request start to finish in your Slack or Teams, at the autonomy level you set. You'll watch it work before you commit to anything.
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026
Ravenna Software, Inc., 2026