Ravenna vs
Serval
Own the results, not code. An AI Native Enterprise Service Management platform without the maintenance burden.
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The AI Native Service Desk
Features
FAQ
The Code Ownership Problem
Pain: Serval generates actual code from your text prompts. You get the automation, but you also get a codebase. That code needs to be audited, understood, and maintained by your team. With Ravenna: No code to own. Ravenna’s visual workflow builder creates automations that we maintain. You describe what you want, and the platform handles the execution layer. Why it matters: Most IT teams don’t want another codebase to manage. They want results. Ravenna delivers automation without the side effect of technical debt.
The Maintenance Burden
Pain: When Okta updates their API, or Jamf changes an endpoint, Serval’s generated code breaks. Your team is responsible for debugging and fixing it. The engineer who originally “vibe coded” the solution may have moved on. With Ravenna: We maintain the integrations. When APIs change, we update our platform. Your workflows keep running without your team lifting a finger. Why it matters: Automation should reduce operational burden, not create a new category of maintenance work. Serval shifts the liability to you. Ravenna absorbs it.
The Key Person Risk
Pain: Serval’s model assumes your IT team can audit and maintain custom code. But what happens when the engineer who built the automation leaves? You’re left with code that nobody fully understands. With Ravenna: Workflows are visible, documented, and maintainable by any team member. The visual builder means no specialized knowledge is required to understand or modify automations. Why it matters: Technical debt compounds. Code without an owner becomes a liability. Ravenna’s managed approach eliminates this risk entirely.
The Hidden Cost of “Vibe Coding”
Pain: Generating code from natural language sounds powerful. But “vibe coding” produces output that needs to be validated, tested, and supported long-term. The initial generation is fast. The ongoing ownership is expensive. With Ravenna: The visual workflow builder is transparent and maintainable. Non-technical team members can understand, modify, and extend automations. There’s no black-box code to reverse-engineer. Why it matters: The true cost of automation isn’t the build. It’s the maintenance over years. Serval front-loads the magic and back-loads the burden. Ravenna spreads the simplicity across the entire lifecycle.
