Ravenna vs
Jira Management
Looking for a modern alternative to JSM? Ravenna is an AI Native ITSM platform built for the modern workforce.
Talk to Sales
The AI Native Service Desk
Own the results, not code. An AI Native Enterprise Service Management platform without the maintenance burden.
Features
A robust platform to help you deliver exceptional internal support
SLAs
Get solutions faster with answers from the knowledge base.
Request Types
Create personalized dashboards and filtered ticket views.
Custom Views
Create personalized dashboards and filtered ticket views.
Custom Views
Create personalized dashboards and filtered ticket views.
FAQ
The Portal Problem
Pain: Freshservice assumes employees will navigate to a portal, browse a catalog, and submit structured requests. But your employees ask questions in Slack. With Ravenna: Employees get help where they already work. A Slack message becomes a ticket, gets routed, and often resolves automatically. No portal training required. Why it matters: Portal adoption is a constant battle. Ravenna removes the friction by meeting employees in Slack.
ITIL Overhead
Pain: Freshservice is built on ITIL foundations. Incidents, problems, changes, releases. Useful for mature IT orgs, but heavyweight for internal support across teams. With Ravenna: You get the structure you need without the ceremony you don’t. Request types, routing, and automation without mandatory ITIL processes. Why it matters: Most internal support requests are not incidents. They’re questions, access requests, and HR inquiries. Ravenna fits how work actually happens.
The AI Gap
Pain: Freddy AI promises automation, but it’s a layer on top of traditional workflows. You still configure the rules. The AI assists rather than acts. With Ravenna: AI is the foundation, not a feature. Requests are understood, categorized, routed, and resolved by AI from the start. Automation is the default, not an upgrade. Why it matters: Freshservice’s AI helps agents work faster. Ravenna’s AI handles requests so agents focus on what matters.
The Integration Reality
Pain: JSM carries two decades of enterprise features. The interface is powerful but dense. Training new agents takes time. Employees struggle to self-serve. With Ravenna: A clean, modern interface designed for how teams work today. Agents get productive in hours. Employees find answers without submitting tickets. Why it matters: Legacy products accumulate complexity. Ravenna was built recently with a focused mission: make internal support fast and frictionless.
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