Ravenna vs
Console
Beyond AI for IT: A clear alternative for teams looking for AI automation across their enterprise.
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The AI Native Service Desk
A complete AI Native Enterprise Service Management platform. Not middleware that requires another ticketing system underneath.
Features
FAQ
The Middleware Problem
Pain: Console sits on top of your existing ITSM. To use it, you still need Jira, Zendesk, or another ticketing system underneath. That’s two vendors, two contracts, two systems to maintain. With Ravenna: One platform. The conversational interface, the automation engine, and the ticketing backend are all built together. Ravenna is your system of record, not a layer on top of someone else’s. Why it matters: Fragmented stacks create integration headaches, data silos, and higher total cost of ownership. Ravenna simplifies your architecture.
The Niche Expansion Problem
Pain: Console built their identity around Software Access Requests. It’s a common workflow, but it’s one slice of what IT teams need. Now they’re trying to back into a generalized ticketing system from that narrow starting point. With Ravenna: Built as a generalized service desk from day one. IT, HR, and RevOps workflows were designed into the platform architecture, not bolted on after the fact. Why it matters: Products built for a niche carry architectural constraints when they expand. Ravenna was designed for the full scope of internal support.
The Stack Tax
Pain: To run Console effectively, you’re paying for Console plus a separate ticketing system. That’s two vendors to negotiate with, two systems to train on, two integrations to maintain. With Ravenna: Single vendor, single platform, single contract. Your employees interact with Ravenna in Slack. Your agents work in Ravenna’s ticket management. Your automations run on Ravenna’s workflow engine. Why it matters: Every additional tool in your stack adds cost, complexity, and points of failure. Ravenna is a replacement, not an addition.
Integration Depth
Pain: Console integrates with Slack, but it’s one of many channels feeding into their middleware layer. The Slack experience is functional but not native. With Ravenna: Slack is the primary interface. Employees submit requests, receive updates, complete approvals, and resolve issues without leaving Slack. The entire workflow lives where your team already works. Why it matters: Teams that chose Ravenna over Console in head-to-head evaluations cited the unified, full-stack experience as the deciding factor. A seamless Slack experience beats a bolted-on integration.
