Deliver exceptional support to your employees
Deliver exceptional support to your employees
Slack
Slack
first
first help desk
help desk for
for internal operations
internal operations
Meet your colleagues on the platforms they love, let AI handle the heavy lifting, and amplify your results with out-of-the-box analytics — all while delivering extraordinary service every time.
Meet your colleagues on the platforms they love, let AI handle the heavy lifting, and amplify your results with out-of-the-box analytics — all while delivering extraordinary service every time.
Slack Integration
Meet your colleagues
where they already work
Slack Integration
Meet your colleagues
where they already work
Bring clarity
to Slack chaos
Turn DMs into Tickets
View and manage
your tickets
Add followers to keep everyone in sync
Kevin
7:57 AM
How do I reimburse the company for a
personal charge on my company card?
Jane
7:57 AM
I paid for a personal hotel with my company card on accident...
how do I fix?
Alex
7:57 AM
I had to use the company card for a personal expense. What do I do?
Ravenna
APP
7:57 AM
Hi Kevin! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
BUG-14
Switchable actuating score
Mobile
2 hours ago
BUG-15
Approval Buttons sent to public thread
Bug
2 hours ago
BUG-16
Ab test using the hot streak video
Web
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Web
Bug
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Web
Mobile
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Bug
Feature
💰 Features
·
2 hours ago
Ravenna
APP
3:39 PM
@John Doe
created a new ticket
REQ-205 Software Access Request for Salesforce
Hi team, I just joined the sales team and need access to Salesforce. Can someone help me with that?
Status: Open
Priority: High
Requester:
@John Doe
Asisgnee:
@Zurab Siprashvili
Source:
Slack
✍️ Edit ticket
BUG-14
Mark as done
Ticket link add ticket not working after trying to update links
Web
BUG-14
Batuhan Karasakal
In Review
·
2 days ago
Add a description
Sub-Tickets
2
/ 4
Add
Links
Add
Activities
Comments
Details
Due date
Select due date
Status
In Review
Priority
Low
Queue
🔗
Usability
Type
Select request type
Approvers
Approved
Jan 22, 2025 at 1:30am
Approvers
In Review
Followers
Theresa Webb
Priority
Low
Queue
🔗
Usability
Type
Select request type
P
Product Design
Search
K
Tickets
Analytics
Knowledge
Request types
Members
Views
🏀
John
🎃
Taylor
🔮
Eric
🤖
Batuhan
👾
Jeff
🐣
Kevin
Queues
🧙
Knowledge
🔗
Usability
💰
Features
🎨
Design
🧠
AI-Stack
💬
Slack
Support
Feedback
Invite teammates
Batuhan Karasakal
batuhankrskl@gmail.com
Search...
Allegra Cassani
Tori Cochren
Valene Mulford
Derek
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Jared
8:22 AM
How do I reimburse the company for a personal charge on my company card?
Martinez
7:57 AM
How do I reimburse the company for a personal...
VID-14
Feature
Company Card Reimbursement
Bring clarity
to Slack chaos
Turn DMs into Tickets
View and manage
your tickets
Add followers to keep everyone in sync
Kevin
7:57 AM
How do I reimburse the company for a
personal charge on my company card?
Jane
7:57 AM
I paid for a personal hotel with my company card on accident...
how do I fix?
Alex
7:57 AM
I had to use the company card for a personal expense. What do I do?
Ravenna
APP
7:57 AM
Hi Kevin! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
BUG-14
Switchable actuating score
Mobile
2 hours ago
BUG-15
Approval Buttons sent to public thread
Bug
2 hours ago
BUG-16
Ab test using the hot streak video
Web
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Web
Bug
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Web
Mobile
Feature
💰 Features
·
2 hours ago
BUG-14
Ticket link add ticket not working after trying to update links
Slack
Bug
Feature
💰 Features
·
2 hours ago
Ravenna
APP
3:39 PM
@John Doe
created a new ticket
REQ-205 Software Access Request for Salesforce
Hi team, I just joined the sales team and need access to Salesforce. Can someone help me with that?
Status: Open
Priority: High
Requester:
@John Doe
Asisgnee:
@Zurab Siprashvili
Source:
Slack
✍️ Edit ticket
BUG-14
Mark as done
Ticket link add ticket not working after trying to update links
Web
BUG-14
Batuhan Karasakal
In Review
·
2 days ago
Add a description
Sub-Tickets
2
/ 4
Add
Links
Add
Activities
Comments
Details
Due date
Select due date
Status
In Review
Priority
Low
Queue
🔗
Usability
Type
Select request type
Approvers
Approved
Jan 22, 2025 at 1:30am
Approvers
In Review
Followers
Theresa Webb
Priority
Low
Queue
🔗
Usability
Type
Select request type
P
Product Design
Search
K
Tickets
Analytics
Knowledge
Request types
Members
Views
🏀
John
🎃
Taylor
🔮
Eric
🤖
Batuhan
👾
Jeff
🐣
Kevin
Queues
🧙
Knowledge
🔗
Usability
💰
Features
🎨
Design
🧠
AI-Stack
💬
Slack
Support
Feedback
Invite teammates
Batuhan Karasakal
batuhankrskl@gmail.com
Search...
Allegra Cassani
Tori Cochren
Valene Mulford
Derek
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Jared
8:22 AM
How do I reimburse the company for a personal charge on my company card?
Martinez
7:57 AM
How do I reimburse the company for a personal...
VID-14
Feature
Company Card Reimbursement
Turn DMs into Tickets
Add followers to keep everyone in sync
View and manage your tickets
Bring clarity to Slack chaos
AI Automation
AI Automation
Improve helpdesk operation
with Ravenna’s powerful AI
Improve helpdesk operation with Ravenna’s powerful AI
AI Responses
Get solutions to issues faster with answers based on existing knowledge base content.
Jacob Keane
APP
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Ravenna
APP
7:57 AM
Hi Jacob! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
Create Knowledge
Spend your time solving problems instead of writing help articles.
Let Ravenna generate knowledge base content for you.
Spend your time solving problems instead of writing help articles. Let Ravenna generate knowledge base content for you.
Knowledge
KB-3023
Draft
·
100 linked tickets
Company card reimbursement for personal charge
Accidentally using your company card for a personal expense happens occasionally. This guide will outline the process for reimbursing t...
Response
This ticket contains a request for help to reimburse a credit card expense that was put on a personal card. The ticket status has been updated to resolved and the requester has confirmed the ticket can be closed.
VID-14
Feature
Company Card Reimbursement
Summaries
Human-controlled, AI-enhanced responses give your team superpowers.
Integrations
Integrates with knowledge from your existing stack to get you up and running even faster.
Application
Name
Documents
Coda
GitLab People Ops
10
Notion
FinOps
5
Slack
Support
3
GitHub
Dev
3
AI Responses
Get solutions to issues faster with answers based on existing knowledge base content.
Jacob Keane
APP
7:57 AM
How do I reimburse the company for a personal charge on my company card?
Ravenna
APP
7:57 AM
Hi Jacob! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
Create Knowledge
Spend your time solving problems instead of writing help articles. Let Ravenna generate knowledge base content for you.
Knowledge
KB-3023
Draft
·
100 linked tickets
Company card reimbursement for personal charge
Accidentally using your company card for a personal expense happens occasionally. This guide will outline the process for reimbursing t...
Response
This ticket contains a request for help to reimburse a credit card expense that was put on a personal card. The ticket status has been updated to resolved and the requester has confirmed the ticket can be closed.
VID-14
Feature
Company Card Reimbursement
Summaries
Human-controlled, AI-enhanced responses give your team superpowers.
Integrations
Integrates with knowledge from your existing stack to get you up and running even faster.
Application
Name
Documents
Coda
GitLab People Ops
10
Notion
FinOps
5
Slack
Support
3
GitHub
Dev
3
Reporting
Powerful insights to elevate
help desk performance.
Reporting
Powerful insights to elevate help desk performance.
VID-14
Company Card Reimbursement
Ticket per Agent (avg)
14
14
+1.56% from last month
+1.56% from last month
16
12
8
4
0
Tickets
View ticket trends and performance over time
VID-14
Company Card Reimbursement
Ticket per Agent (avg)
14
14
+1.56% from last month
+1.56% from last month
16
12
8
4
0
Tickets
View ticket trends and performance over time
SLAs
Understand performance against SLA commitments
SLA Compliance
90%
90%
+1.2% from last month
Goal: 95%
Total Tickets
893
1,533
Breached
2
4
Avg. Resolution
28 minutes
30 minutes
SLAs
Understand performance against SLA commitments
SLA Compliance
90%
90%
+1.2% from last month
Goal: 95%
Total Tickets
893
1,533
Breached
2
4
Avg. Resolution
28 minutes
30 minutes
CSAT
Ensure you are delivering excellent service
CSAT Score
80.5%
+2.21% from last month
100%
75%
50%
0%
Score Guide
20.5%
20.5%
Very satisfied
CSAT
Ensure you are delivering excellent service
CSAT Score
80.5%
+2.21% from last month
100%
75%
50%
0%
Score Guide
20.5%
20.5%
Very satisfied
AI Time Savings
Clear insight into ROI with AI metrics
AI Resolved Tickets
172
150
+72 from last month
+50 from last month
150
100
50
0
4h 55m saved!
AI Time Savings
Clear insight into ROI with AI metrics
AI Resolved Tickets
172
150
+72 from last month
+50 from last month
150
100
50
0
4h 55m saved!
Platform
A robust platform to help you deliver exceptional internal support
SLAs
Get solutions to issues faster with answers based on existing knowledge base content.
Request Types
Create custom forms and statuses for common requests.
Custom Views
Create personalized dashboard layouts and filtered views of tickets based on specific criteria.
Tags
Label and organize tickets with searchable keywords for easy categorization and filtering.
Email Inbox
Turn incoming emails into trackable tickets.
Followers
Keep team members by allowing them to subscribe to specific tickets for updates.
Notifications
Keep teams informed with customizable alerts for ticket updates, assignments, and due dates.
API
Connect and extend platform functionality with the Ravenna REST API.
Add approvers to tickets
Approve tickets directly from Slack.
Platform
A robust platform to help you deliver exceptional internal support
SLAs
Get solutions to issues faster with answers based on existing knowledge base content.
Request Types
Create custom forms and statuses for common requests.
Custom Views
Create personalized dashboard layouts and filtered views of tickets based on specific criteria.
Tags
Label and organize tickets with searchable keywords for easy categorization and filtering.
Email Inbox
Turn incoming emails into trackable tickets.
Followers
Keep team members by allowing them to subscribe to specific tickets for updates.
Notifications
Keep teams informed with customizable alerts for ticket updates, assignments, and due dates.
API
Connect and extend platform functionality with the Ravenna REST API.
Add approvers to tickets
Approve tickets directly from Slack.
Ravenna Manifesto
The way we work has fundamentally changed.
Today, employees connect and collaborate in real time through messaging tools like Slack and Teams. They expect instant answers and seamless support in the very channels where work gets done. While our ways of working have evolved, enterprise service management has not. It remains fragmented and clunky—tethered to outdated portals, slow processes, and tickets that seem to vanish. IT, HR, finance, and operations teams are drowning in repetitive tasks, struggling to keep up with the demands of a workforce that wants everything to be as simple as sending a quick message.
This gap isn’t just inconvenient; it’s wasteful and frustrating. Employees lose valuable time searching for information, while operations teams battle tedious workflows and mounting backlogs. Burnout ensues. AI is supposed to help, but bolting automation onto legacy systems just adds complexity—keeping everyone stuck in the past.
At Ravenna, we believe there’s a better way. If modern internal service and support were being invented from scratch today, it wouldn’t look anything like the bloated ticketing systems of old. It would live where people already collaborate, harness AI to automate repetitive requests, and free teams to focus on higher-level problem-solving. That’s exactly what we’re building: a modern help desk that meets employees on Slack and Teams, learns from every interaction, and empowers IT, HR, finance, or any other function to deliver instant, effortless experiences.
It’s time to stop accepting inefficiency as the norm. AI can unlock a new era of enterprise service management—one where support is effortless, intelligent, and built for the way we work today.
The future of enterprise service management is here. Welcome to Ravenna.
Kevin Coleman & Taylor Halliday
Co-founders
Ravenna Manifesto
The way we work has fundamentally changed.
Today, employees connect and collaborate in real time through messaging tools like Slack and Teams. They expect instant answers and seamless support in the very channels where work gets done. While our ways of working have evolved, enterprise service management has not. It remains fragmented and clunky—tethered to outdated portals, slow processes, and tickets that seem to vanish. IT, HR, finance, and operations teams are drowning in repetitive tasks, struggling to keep up with the demands of a workforce that wants everything to be as simple as sending a quick message.
This gap isn’t just inconvenient; it’s wasteful and frustrating. Employees lose valuable time searching for information, while operations teams battle tedious workflows and mounting backlogs. Burnout ensues. AI is supposed to help, but bolting automation onto legacy systems just adds complexity—keeping everyone stuck in the past.
At Ravenna, we believe there’s a better way. If modern internal service and support were being invented from scratch today, it wouldn’t look anything like the bloated ticketing systems of old. It would live where people already collaborate, harness AI to automate repetitive requests, and free teams to focus on higher-level problem-solving. That’s exactly what we’re building: a modern help desk that meets employees on Slack and Teams, learns from every interaction, and empowers IT, HR, finance, or any other function to deliver instant, effortless experiences.
It’s time to stop accepting inefficiency as the norm. AI can unlock a new era of enterprise service management—one where support is effortless, intelligent, and built for the way we work today.
The future of enterprise service management is here. Welcome to Ravenna.
Kevin Coleman & Taylor Halliday
Co-founders
Ready to revolutionize
your help desk?
Ready to revolutionize
your help desk?
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025
Ravenna Software, Inc., 2025